Customer Service Data Entry

MAX JOHNSTON

Corporate Trainer

+1-816-***-**** ***.*******.********@*****.*** linked.com/in/robert-maxwell-johnston EXPERIENCE

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East Brunswick, NJ

Corporate Trainer

New Frontier Group

Conducted skills assessments to evaluate employee competencies and identify areas for development Facilitated workshops that enhanced team collaboration and improved overall performance Assessed employee performance through regular evaluations and provided actionable feedback for career growth 01/2023 - 09/2023

Remote

Sales Rep, Uplife

Uplife

Negotiated favorable terms and agreements with clients to enhance business relationships Managed customer relationships effectively, ensuring high levels of satisfaction and loyalty 08/2022 - 01/2023

Remote

Closer

Fma

Facilitated successful negotiations that resulted in mutually beneficial agreements Executed effective closing techniques to consistently finalize deals and exceed sales targets Cultivated strong client relationships through consistent communication and personalized service 01/2022 - 08/2022

East Windsor, NJ

Customer Service Rep

Modway

Executed accurate data entry tasks to maintain up-to-date records and improve operational efficiency Facilitated seamless order processing by coordinating with various departments to ensure timely fulfillment Leveraged extensive product knowledge to educate customers and enhance their purchasing experience Demonstrated effective communication skills to build strong relationships with clients and team members Resolved customer issues promptly and professionally, leading to increased satisfaction and loyalty 05/2021 - 08/2021

Remote

Pain Intern

Capital E Advising Paid Intern May 2021 – August 2021 Analyzed investment firm performance by evaluating and comparing ETFs and mutual funds to identify effectiveness and trends

Contributed to client acquisition efforts by developing impactful presentations to attract and engage potential clients 08/2017 - 12/2021

Raritan Heights, NJ

Shift Manager

Starbucks

Delivered exceptional customer service by addressing inquiries and resolving issues to enhance client satisfaction Facilitated conflict resolution by mediating disputes and fostering effective communication between parties Optimized inventory management processes to ensure accurate stock levels and mitigate discrepancies Led a diverse team by providing guidance and support to achieve collective goals and enhance productivity EDUCATION

01/2014 - 01/2018

Lawrence, KS

Business

Kansas University

SKILLS

Training & Development Customer Relation Management Sales & Negotiation Data Entry Communication SUMMARY

Results-driven professional with a strong background in training, sales, and customer service. With experience spanning diverse roles such as corporate trainer, sales representative, and shift manager, he has honed his skills in team leadership, employee development, and client relationship management. Successfully conducted workshops, facilitated performance evaluations, and implemented strategies that enhanced team collaboration and improved operational efficiency. Additionally, demonstrating excellent communication, conflict resolution, and organizational skills, contributing to optimized operations and customer satisfaction.

PASSIONS

Real Estate / Continued Education / Religion / Tennis www.enhancv.com Powered by

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