Customer Service Data Entry

Jaylin Chappell

*************@*****.*** 301-***-**** Temple hills, MD

SUMMARY

EDUCATION Sterile Processing Technician Diploma (In Progress) Herzing University Online Enrolled 2025 – Present High School Diploma

Potomac High School – Maryland May 2024

Reliable and detail-oriented professional with experience in customer service, administrative support, and child-friendly environments. Proficient in Microsoft Office and Google Suite with excellent phone etiquette, typing, and data entry skills. Known for maintaining a welcoming front desk, managing multi-line phone systems, and supporting both staff and families. Flexible and dependable team player with a strong work ethic and a passion for helping others. WORK EXPERIENCE

Availability & Work Conditions

Open to rotating shifts, nights, weekends, and holidays Comfortable supporting infants to school-age classrooms when needed Reception Duties Microsoft Office Google Suite Multi-line Phones Filing Calendar Management Child Supervision Support Customer Service Time Management Data Entry Communication Office Cleanliness Flexibility Problem Solving Front Desk Operations Conflict Resolution Positive Attitude Classroom Readiness Coach AB LLC – Remote

Customer Service Representative

Jan 2022 – Apr 2024

Handled daily inbound calls and emails, answering questions and scheduling client follow- ups.

Maintained clean and accurate data logs and digital files using Microsoft Office. Assisted in organizing calendars, managing inboxes, and updating internal systems. Used de-escalation techniques to resolve issues calmly and professionally. Supported team-wide communication and completed administrative tasks independently. Toys ‘R Us Warehouse – Maryland

Warehouse Associate

Jul 2020 – Dec 2021

Maintained clean, orderly workstations and followed safety standards in all daily operations. Entered shipping and inventory information accurately using digital systems. Assisted with team coordination and communicated updates to floor supervisors. Managed multiple tasks under pressure, prioritizing speed and accuracy. Demonstrated reliability by showing up on time daily and completing all assigned tasks. Bojangles – Temple Hills, MD

Front House Team Member

2025 – Present

• Greeted and served hundreds of customers with a positive and helpful attitude daily.

• Handled customer complaints calmly, ensuring issues were resolved quickly and professionally.

• Restocked supplies, monitored inventory levels, and communicated needs to managers.

• Thrived in a fast-paced environment, balancing front counter service with back-of-house support.

• Trusted to take orders with accuracy, manage line flow, and promote a welcoming experience

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