Customer Service P O

PROFESSIONAL

SUMMARY

Reliable, top-notch sales associate

with outstanding customer service

skills and relationship-building

strengths. Dedicated to welcoming

customers and providing

comprehensive service. In-depth

understanding of sales strategy and

merchandising techniques.

EDUCATION

Nursing Assistance, 06/2010

Bryan's Nursing Academy - Savanna-

la-Mar P.O Westmoreland Jamaica W.I

Business Administration, 06/2008

Colbourne College - Savanna-la-Mar

P.O Westmoreland Jamaica W.I

High School Diploma, 06/2004

Manning's School - Savanna-la-Mar

P.O Westmoreland Jamaica W.I

06/1999

Whitehall Basic And Preparatory

School - Whitehall Negril P.O

Westmoreland Jamaica W.I

ADDITIONAL

INFORMATION

References:

Georgiana Hylton (Owner)

Pewee's Restaurant And Bar

West End Road Negril P.O

Westmoreland Jamaica W.I

Telephone: +1-876-***-****

Sushant Sharma (Shawn) Manager

Irie Gift Shop

Shop #: 12 & 16

Plaza De Negril

Telephone: +1-876-***-****

Cellphone: +1-876-***-****

Email: ***************@*****.***

SKILLS

WORK HISTORY

Waitress/Cashier, 11/2005 - 02/2014

Pewee's Restaurant & Bar - West End Road, Negril, Westmoreland, Jamaica W.I Vacation Concierge, 10/2017 - 01/2018

Travelsmart Marketing - Royalton Negril, Norman Manley Boulevard, Negril, Westmoreland, Jamaica W.I

Sales Representative, 07/2018 - 08/2019

Irie Gift Shop - Shop Number 12, Plaza De Negril, Negril, Westmoreland, Jamaica W.I Sales Associate, 08/2021 - 05/2022

Scuba Caribe - Gwest Shopping Center #26 Fairview Montego Bay, St. James, Jamaica W.I LATRICIA BROWN

Negril P.O Westmoreland ● 876-***-**** ● 876-***-**** ● *************@*****.***

● Quick learner

● Friendly and helpful

● Customer-oriented

● Dedicated team player

● Making offers

● Sales closing

● Customer Service

● Cash Handling

● Key relationship management

● Product Demonstrations

● Paperwork Processing

● Consistently provided friendly guest service and heartfelt hospitality. Took necessary steps to meet customer needs and effectively resolve food or service issues.

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● Greeted customers and provided excellent customer service. Correctly received orders, processed payments and responded appropriately to guest concerns.

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● Communicated clearly and positively with co-workers and management.

● Built loyal clientele through friendly interactions and consistent appreciation.

● Greeted customers with smile and provided friendly, knowledgeable service.

● Identified client needs, built relationships and overcame objections to drive sales. Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

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Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

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Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

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Built strong rapport with clients by understanding needs and clearly explaining products.

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Communicated with customers to understand needs and recommend appropriate solutions.

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● Helped resolve client problems quickly with superior customer service. L B

Sales Agent, 05/2023 - 09/2024

NexusTours - Shop EU4 Whitter Village Ironshore, Montego Bay Jamaica W.I CERTIFICATIONS

● Solved customer challenges by offering relevant products and services. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

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● Increased sales by offering advice on purchases and promoting additional products.

● Provided positive first impressions to welcome existing, new and potential customers. Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.

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● Increased sales and customer satisfaction through personalized servicing. Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.

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● Trained and mentored new sales representatives.

Developed strong relationships with clients through excellent customer service and regular followups.

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● Increased sales revenue by consistently meeting and exceeding sales targets.

● Mathematics

● English A

● Principles Of Business

● Human & Social Biology

● Social Studies

Contact this candidate