Master Field Service Technician
Resume:
Jason Molinaro
New Kensington, PA
************@*****.***
Professional Summary
Goal oriented, dependable, and seasoned professional. Dynamic and results-driven Master Service Technician with extensive experience in service and installation. Proven track record of driving business growth and optimizing account management through effective customer service, leadership, teamwork, and in-depth industry knowledge. Adept at developing strategic initiatives that enhance operational efficiency and maximize revenue. Professional Experience
Master Field Service Technician
Restaurant Technologies, Inc, Monroeville PA
Aug 2005 – July 2009
Nov 2012 – Present
• Install & service bulk cooking oil systems in restaurants following OSHA and FSA service regulations for Safety & Sanitation runs
• Own a multi-state footprint fostering client relationships day to day service requests
• Collaborate with senior leadership to develop and implement business strategies that align with organizational goals.
• Install telemetry unit and phone lines; Wire switched outlets, tank alarms, junction boxes, and Hirschmann plugs
• Prepare daily management call logs, internal reports detailing service visits
• Detail pump preparation, rebuilds, and on-site premise installs
• Provide testing of all valve assembly under pressure and replace as needed Safety & Sales Specialist
Premier Safety & Service Inc, Oakdale PA
Sept 2011 – Nov 2012
• Responsible for service, outbound sales initiatives, and installs for fire extinguishers with commercial clients (Sold and retained over 100 clients during tenure)
• Leveraged communication channels including email & phone to provide best practice solutions and referrals within the org driving client satisfaction and sales
• Effective account management providing daily logs, spreadsheets of daily work progress by utilizing project management skillset in excel
• Provide high level of customer service through friendly approach, strong professionalism, and timely assistance with customer interactions
• Sold and serviced emergency lighting, exit signs, eyewash stations, and first aid cabinets
• Responsible for monthly company vehicle inventory Repair & Installation Technician
Aramark Refreshment Services, Glenshaw PA
Jan 2010 – Jul 2011
• Responsible for installation and repair of commercial coffee equipment, water units, and various vending equipment
• Adhered to daily manifest for service schedules, provide logs of service rendered, and repair broken shop equipment
• Maintain weekly inventory of service vehicles
• Back up vending and coffee delivery routes leading to operating efficiencies and streamlined processes internally
Notable Accomplishments:
Maintained over 18 years of sales, service, installation, and professional leadership throughout my career. My achievements as a professional stem from effective time management, risk mitigation, and a firm understanding of profit and loss within an organization’s hierarchy.
Education
Electronics Engineering Technology, Associates
ITT Technical Institute, Monroeville PA
GPA: 3.72
Skills
• Code comprehension for resistor and capacitor values
• Boolean Algebra math expressions
• Account Management, Client Relationship, and Sales
• Leadership and Teamwork
• Test AM and FM signals/PLC Programming & Debugging
• Process Improvement
Certifications
• OSHA
• Certified with Oscilloscope and Multimeters
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