It Support Desk Technician

Michael Oduro 315-***-**** **********@*****.*** West Point, NY.

Profile summery

Experienced business operator looking to apply the skills and knowledge gained through college and previous jobs to grow in business and professional development roles. Interested in using real world experience to help teams succeed, support training efforts, and share knowledge in business settings. Focused on leadership, growth, and helping others develop their skills.

Education

B.S. IN BUSINESS ADMINISTRATION MAY 2025 SUNY POTSDAM Skills & Certification

Real Estate Certification Leadership & Team collaboration Communication Time management & self- motivated

EXPERIENCE

3/2023 - Present IT Service Desk Technician

Delivered IT support, resolving hardware, software, and connectivity issues across all communication channels.

Troubleshoot desktops, laptops, and printers and software (e.g., Microsoft Office, Windows, OS, email clients) Ensured devices were functioning properly and restored to full operational status.

Managed hardware inventory and software licensing to maintain compliance and reduce downtime.

Assisted with the inventory and tracking of IT hardware (laptops, desktops, peripherals) and software licenses to ensure compliance and minimize risk.

6/2021 – 8/2023 Wireless Advocate Sales Representative

Handled customer concerns, resolved billing discrepancies, and managed account changes.

Build strong customer relationships, improving satisfaction and retention.

Advised on wireless products, plans and promotions to drive sales.

Demonstrated in-depth knowledge of wireless products, services, and promotion to drive sales and upsell complementary products (e.g., phone accessories, plans). Educated customers on the latest wireless technology and offerings.

VOLUNTEER 2021-2025

Collected and removed fallen leaves from residential properties and local cemeteries to support community upkeep and seasonal maintenance.

Participated in regular litter clean-up efforts around the school campus to promote a clean and safe environment for students and staff.

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