Customer Service Representative

Naomi Kadiri

***** ******** ***, *** **** Houston Texas C: 1-470-***-****

E:************@*****.***

Am seeking for a position in which I can serve the company by providing effective and proper communication skills in a customer service position that will enable me to use both my communication/organizational skills and effectively utilize my expertise in Customer relations, effective customer service.

SUMMARY OF QUALIFICATION/SKILLS

● Customer Service ● Team Collaboration ● Vendor

Relations

● Positive

attitude

● Problem solving ● Microsoft Office ● Excellent

Communicatio

n skills

● Listening skills

● Desire to Learn ● Time management

skills

● Attention to

details

● Willingness to

go the extra

miles

● Shipping/Receiving ● Personnel/Human

Management

● Marketing ● Records

Documentation

EDUCATION

● Ahmadu Bello University, Nigeria BA in English Drama (1998)

● Ahmadu Bello University, Nigeria Master's in Development Communication (2011) PROFESSIONAL EXPERIENCE

KANSHE LOGISTICS 01/15/2019 till Date

Customer Service Representative

● Data Entry rep

● Give accurate response to inquiries, troubleshoot issues and resolve issues

● Developed effective relationship with co-workers and facilitated training and knowledge sharing sessions for capacity building

● Consistently improve customer satisfaction through customer empathy, understanding their needs and providing superior customer advice and solutions 2015 to 1/2019

Personal Training

● IT Help Desk

● Customer Service

● Cybersecurity

● IT Audit

National Commission for Colleges of Education Abuja 1/5/2010 – 2/10/2015 Customer Service Representative

● Answering customer calls and questions regarding payments

● Sending and receiving customer emails regarding payments and other issues they may have

● Directing customers calls to the right department/associate

● Attracting potential customers by marketing products and services through information dissemination

● Maintaining customer record through update of account information

● Resolving product or service problems by clarifying and suggesting solutions

● Maintaining high level of professionalism with clients National Commission for Colleges of Education, Abuja 2/12/2002 – 1/4/2010 Public Relations Officer

● In charge of selling the image of my organization positively

● In charge of organizing my organization's Press Conferences

● In charge of liaising with Third parties to organize trainings for my department

● Going through the Newspaper with my colleagues to make sure that there is no negative News about my organization

● In charge of laundering the image of my organization

● Producing the monthly Newsletter of my organization

● Producing the weekly bulletin of my organization National Commission for Colleges of Education, Abuja 10/18/2001 – 2/11/2002 Personnel Management/Human Resource

● My team is responsible for hiring, staff promotion, and termination

● Responsible for proper documentation of staff records

● Responsible for staff welfare

● Worked with other departmental managers on staff discipline and compliance

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