Customer Service Front End
Resume:
R
Lisa Rouland
************@***.***
Mattawamkeag, ME
04459
SUMMARY
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. SKILLS
Customer service
Employee training
Cash handling
Sales reporting
Inventory management
Team leadership
Operational efficiency
Schedule coordination
Customer feedback
Performance monitoring
Relationship building and
management
Cash handling accuracy
Employee motivation
Listening skills
Cash counting
Refunds processing
Shift checklists
Price verification
Time management
Training and mentoring
Cash register operation
Accurate money handling
Vendor management
Performance improvement
Fraud prevention
Team building
Credit returns processing
Sales coaching
Hospitality services
Display setup
Checkout monitoring
Opening and closing procedures
Team supervision
Shelving
Retail operations
Sales leadership
Implementing pricing strategies
Sales planning
Store process development
Work delegation
Handling complaints
Multitasking capacity
Vendor relations
Continuous improvement
EXPERIENCE
Front End Supervisor
Everett, Massachusetts
Party City/ Jan 2019 to Current
Supervised front-end operations to ensure smooth customer experiences. Trained and mentored team members on customer service best practices. Coordinated staff schedules to optimize coverage during peak hours. Managed cash handling procedures and ensured compliance with company policies. Assisted customers with product selection and inquiries at the sales floor. Maintained cleanliness and organization of the front end area for efficiency. Trained new employees in customer service techniques and store policies. Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Monitored cash drawers in checkouts to verify adequate cash supply. Handled payment processing and provided customers with receipts and proper bills and change.
Performed daily audits on registers and safe counts to verify accuracy of funds on hand. Delegated work to employees based on shift requirements, individual strengths and unique training.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Organized and updated schedules to optimize coverage for expected customer demands.
Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Connected with customers to provide assistance and collect feedback to optimize operations.
Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
Taught junior employees proactive strategies to meet operational and sales goals. Welcomed large volume of guests and improved overall customer service. Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
Office Manager
Somerville, Massachusetts
U-Haul International/ Aug 2009 to Jan 2019
Managed daily office operations and coordinated administrative tasks. Oversaw scheduling and maintained calendar for management team. Assisted in training new employees on office procedures and systems. Implemented filing systems to improve document organization and retrieval. Maintained inventory of office supplies and placed orders as needed. Maintained filing system for records, correspondence and other documents. Answered phone calls, responded to emails, routed mail and coordinated courier services.
Managed office inventory and placed new supply orders. Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Ordered supplies and equipment to maintain adequate inventory levels. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Coded and entered daily invoices with in-house accounting software. Provided training to new hires on office policies and procedures. Managed, scheduled and coordinated office functions and activities for employees. Coordinated meetings, conferences, travel arrangements and department activities. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Head Office Manager
Everett, Massachusetts
Astro Awaning and Sign Co/ Feb 2001 to Jul 2009
Managed daily office operations and administrative tasks for a signage company. Coordinated schedules and meetings for executives and project managers. Oversaw vendor relationships to ensure timely supply of materials and services. Maintained accurate records of inventory, equipment, and supplies usage. Facilitated communication between departments to support project execution. Processed invoices, purchase orders, and financial documents for accounting team. Developed and implemented office policies to ensure efficient workflow. Assisted in the development of departmental budgets; monitored spending against budget targets.
Organized meetings, conferences, travel arrangements and other related activities. Calculated contributory value of office programs through data entry and statistical analysis.
Managed and coordinated all office operations and procedures, such as filing systems, document management, budgeting, and payroll.
Provided administrative support to senior staff members including scheduling appointments and organizing documents.
EDUCATION AND TRAINING
Charlestown High
Charlestown, MA
Some College (No Degree): Business Administration
Bunker Hill Community College
Charlestown, MA
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