Product Manager Customer Service

Wael M. Hassanein

**** ******* **, ***. *, Baltimore, MD 21206. Phone: 443-***-**** Email:************@*****.***

Professional Experience

March2012-Now Broadway Service Inc, Baltimore, MD, USA

Dispatcher / Route Planner, Interpreter & Customer Service Specialist

Expertly managing logistics, communication, and language services for efficient delivery operations across Maryland, D.C., Virginia, New Jersey, and Pennsylvania.

Developed optimized route plans, maps, and manifests to ensure timely, accurate deliveries for customers, streamlining driver schedules and enhancing service efficiency.

Coordinated drivers to facilitate prompt pickup and delivery of medical supplies, specializing in high-priority healthcare clients, including Johns Hopkins Hospital’s pharmacies, and Johns Hopkins Homecare Group,

Maintained meticulous records, monitored driver logs for compliance, and flagged discrepancies, ensuring adherence to industry and company standards.

Acted as a bilingual interpreter (Arabic-English and English-Arabic) to support seamless communication with Arabic-speaking clients and drivers, resolving issues and enhancing client satisfaction.

Handled special requests for the office, such as picking up and delivering urgent orders and assisting with errands to support overall operations,

Handled administrative tasks, including generating and sending invoices to clients, following up on payments, setting up new client accounts, and managing service requests.

Communicated with drivers via radio and phone to address on-the-road issues and implement effective solutions.

April.2010-Feb.-2012 Baltimore, MD, USA

Freelance Interpreter – Healthcare, Legal, and General Interpretation

Delivering expert Arabic-English interpretation services across healthcare, legal, and various other sectors in Maryland and Washington, D.C.

Collaborated with prominent agencies such as (Industry Arabic Translatio Services, Capital Linguistics and ….etc to provide professional interpretation in healthcare settings, legal proceedings, and client consultations.

Specialized in healthcare interpretation, supporting effective communication between medical professionals and Arabic-speaking patients, ensuring clarity and cultural sensitivity in medical consultations and patient care.

Facilitated legal interpretation services for depositions, court hearings, and attorney-client meetings, maintaining confidentiality and accuracy in sensitive matters.

Adapted interpretation services for diverse environments, delivering professional language support for various client needs while upholding industry standards and confidentiality.

May.2009-Nov.2009 Egyptian Group for Drug Trading, (EGD) Egypt

Product Manager

Carrying out the Marketing responsibility for:-

oVAINTARG, (Ginko Biloba), Circulation Enhancer.

oDIET BOOSTER, (Natural Constituents), Slimming & Anti-Obesity Drug.

oMOXEN, (Meloxicam), Anti-Inflammatory Drug.

oALVEOLIN, (Natural Constituents), Anti-Cough Drug.

Sales growth of VAINTARG by 100%, by setting up VAINTARG Incentive Program with full involvement of the DSMs.

Developed a new positioning message for MOXEN, designed to focus on osteoarthritis as maintenance treatment which increased its sales from 10,000 Units/Month to an average of 30,000 Units/Month.

June.2008-April.2009 Delta Pharma Egypt

Product Manager

Carrying out the Marketing responsibility for the following Neuropsychiatry Products:-

oLAROGEN, (Lamotrigine), Anti-Epileptic Drug.

oTHIOZIN, (Thioridazine), Typical Antipsychotic Drug.

oFLUVIXAL, (Flupenthixol), Typical Antipsychotic Drug.

oHALOPROL INJECTION, (Haloperiodol), Typical Antipsychotic Drug.

Successfully launched LAROGEN after successive waves of pre-launch activities:-

oPre-launch: Market analysis & professional communication with 30 KOLs Neurologists & Psychiatrists from different districts before the launch in order to validate the new concept of LAROGEN:-

To be used for all types of epilepsy as mono and add-on therapy.

To be the drug of choice in case of depressive Bipolar Disorders.

oLaunch: The launch was held at the most major conference CNC, (Cairo Neurology International Conference) and then followed by a series of AV activities.

Feb.2005-May.2008 ProAct, Marketing Co. Egypt

Product Manager

Carrying out the Marketing responsibility for:-

oVOLTAREN SR 100,(Diclofenac Sodium), NSAID.

oBRINERDIN, (Resrpine and Clopamide), Anti Hypertensive.

oANAFRANIL, (Clomiprmine HCL), TCA Anti-Depressant.

These products are Novartis' Products. (Outsourcing).

Voltaren SR 100, GR is 22% exceeding the GR of Total Voltaren which is 16%.

Anafranil Mean Annual GR is 18% although it is competing with SSRIs group.

Jan.2002-July 2004 Controlled Therapeutics Saudi Arabia

Product Manager

Carrying out the Marketing and Sales responsibility for:-

oPROPESS, (prostaglandinE2), Labor Inducer Drug.

Enlisting PROPESS in 60 % of institutions, (Q2, Q3 and Q4, 2002)

Enlisting PROPESS in all private hospitals.

Achievement of 93% 1st year (2002) and 110% 2nd year (2003).

March.2000 till Dec.2001 Baxter Oncology Saudi Arabia

Product Manager

Fully responsible for these group of products (Anti-Cancer), Marketing and Sales.

oENDOXAN, (Cyclophosphamide), alkylating agent

oHOLOXAN, (Ifosfamide), alkylating agent.

oUROMITEXAN, (Mesna), adjuvant with chemotherapy.

Won “Achievement Award” in 2001 for exceeding target in all products' concentrations.

Dec.1997-Dec.1999 Atos Pharma Egypt

Product Specialist

Successful launch and selling the cytotoxic / immunomodulator drug:-

oVISCUM FRAXINI, (Viscum Album L), anti-cancer product.

Establishing excellent relationships with the KOLs of Oncology all over Egypt.

Covered all major institutions, generating annual sales of LE 1.2 Mio. (1998) the year of launch and LE 2.0 Mio (1999) with a GR more than 167%.

Oct.1996-Nov.1997 Atos Pharma Egypt

Clinical Research Associate

Conduction of the clinical trials inside and outside Cairo.

Revision of medical data of the product and similar products elsewhere.

Studying the product, composition, active ingredients and action.

Collecting data regarding safety and efficacy of the drug.

Sep.1995-Aug.1996 University of Cairo Hospitals Egypt

House officer (12 months clinical training in the following Departments)

Surgery, Medicine, Pediatrics, Obstetrics & Gynecology, Oncology and ER.

Education

June 1995 University of Cairo Egypt

B. Sc. Medicine and Surgery, Faculty of Medicine.

Professional Developments

Strategic Management, Knowledge, Cairo, Egypt.

Business Marketing, Knowledge, Cairo, Egypt.

Brand Management, Knowledge, Cairo, Egypt.

Integrated Marketing Communication, Knowledge, Cairo, Egypt.

Organizational Behavior, Knowledge, Cairo, Egypt.

Business Finance, Knowledge, Cairo, Egypt.

Human Resource Planning, Knowledge, Cairo, Egypt.

Presentation Skills, Knowledge, Cairo, Egypt.

Wining the Job Interview, Knowledge, Cairo, Egypt.

Introduction to Export Management, Knowledge, Cairo, Egypt.

The Winning Business Plan, Knowledge, Cairo, Egypt.

Emotional Intelligence, Knowledge, Cairo, Egypt.

Pharmaceutical Product Management, Pharma Vision, Cairo, Egypt.

Advanced Course in ENT Surgery Products, Medtronic Xomed, Cairo, Egypt.

Advanced Course in Spine Surgery Products, Medtronic, Beirut, Lebanon.

Effective Marketing Skills, British Council, Cairo, Egypt.

Time Management, Atos Pharma, Cairo, Egypt.

English for Business, British Council, Cairo, Egypt.

Selling Skills, Atos Pharma, Cairo, Egypt.

Computer Skills (MS Office and Internet

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