Customer Service Career Change

LILIA MEDINA

773-***-**** • ****************@*****.***

OBJECTIVE

Seeking a position in an organization, where I can utilize my experience and background as an administrative professional, and provide opportunities for growth and advancement.

CORE COMPETENCIES

Responsible, hard working and result-oriented administrative professional with excellent communication skills with multiple side jobs that provide outstanding service.

Fluent in both English and Spanish.

Type 50+ WPM, Translate documents from English to Spanish.

Proficient in Word, Excel, Microsoft, Power Point and Access with the capacity to learn new programs and skills in a timely manner

EMPLOYMENT HISTORY

HomeaGlow, Online cleaning App, Chicago, Illinois June 2021 – Present (Weekend or Special Request)

Cleaner 2nd Job

Cleaner

Provide cleaning services for clients at their homes

Dusting, wiping, cleaning all accessible surfaces and floors

Cleaning of Showers, Tubs, Sinks and Toilets

Unload/Load dishwasher or Washer and Dryer

Remove garbage and recycling

Handy for Pro’s, Online cleaning App, Chicago, Illinois May 2020 – Present (Weekend or Special Request)

Cleaner, Handywoman 2nd Job

Cleaner

Provide cleaning services for clients at their homes

Dusting, wiping, cleaning all accessible surfaces and floors

Cleaning of Showers, Tubs, Sinks and Toilets

Unload/Load dishwasher or Washer and Dryer

Remove garbage and recycling

Handywoman

Assembled various furniture following instructions i.,e. tv stands, bed frames, dressers,

Hanging of pictures, frames and other shelving requested by clients

LiveNation, Tinley Park, Illinois August 2019 – Present (Weekend Seasonal,

Late Spring -Fall)

Security Officer 2nd Job

Security

Provided security before, during and after concerts

Insure the safety of both fans and Artist

Directed fans to appropriate seating area

Completed necessary trainings

TaGolazo, Chicago, Illinois February 2018 – September 2020

Cashier, Prep Cook, Server (Part Time) 2nd Job

Cashier

Took customer’s orders, input in the computer

Took phone orders

Manage Till, Reconciled and closed register nightly

Prep Cook

Prepared and cut vegetables when needed

Refilled all food prep containers

Kept Inventory and Restocked when needed

Server

Provided the serving of appetizers, food and drinks

Served drinks (some alcoholic) when requested

COMMUNITY INVESTMENT CORPORATION, Chicago, Illinois 2000 – Present

Administrative Assistant/Receptionist

Assistant to the Office Manager, Assist President of company, Managers and staff in multiple office projects, i.e. Coordinate Major clerical projects & mailings

Prepare travel arrangements for President of company, Assist and Manage Meeting Calendar.

Prepare confidential documents, minutes, agenda and Meeting room for all Executive, Board and regular meetings

Take inventory, order, organize and keep supplied of office, printed materials, postage, fed-ex and kitchen supplies. Reconcile and prepare invoices.

Provide support and repair for all general office equipment.

File and prepare Investor packages.

Prepare packages, documents and certificates for all company training classes. Assist with registration at multiple locations throughout city and close suburbs.

Coordinate Audit of files, filing of office, and corporate documents for both CIC and CII.

Distribute payroll/ timesheets and collect/record in document.

Relieve the Receptionist and greet and direct visitors to the appropriate personnel.

Answer phones in a courteous manner and direct callers to proper extensions.

Greet and direct visitors to the appropriate personnel.

Keep track of call log daily

Handle inquiry and monthly report.

Prepare applications and company information for mailing.

Answer phones in a courteous manner and direct callers to proper extension.

Prepare information and benefit packets.

Call messenger service for deliveries. Prepare Fed-Ex and UPS packages for pick-up or drop-off.

Receive, stamp and distribute incoming mail to the appropriate employee. Also Stamp outgoing mail.

SOLO CUP COMPANY, Chicago, Illinois June 1999 – August 1999

Manufacturer of paper and plastic cups and plates

Packer Packed 50 to 75 boxes of 600 to 1500 cups. Filled plastic bags with 25 to 100 cups.

Inspected and removed any defected cup.

OUR LADY OF GUADALUPE HEAD START, Chicago, IL 1995 - 1997 Head start and Daycare center

Volunteer/President of Parent Meetings

Volunteered in the classroom, kitchen, in field trips and special outings with the children. Prepared the agenda and special topics for the parent meetings. Recorded minutes of parent meetings. Translated minutes and other documents from English to Spanish.

EDUCATION

GED 2006

Bartender & Barista Certificate 2020

Food & Beverage Management 2020

REFERENCES:

Available upon request.

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