Service Technician Customer

LEONARD

LEBLANC

****************@*****.*** 361-***-****

Corpus Christi, TX 78413

WWW: Bold Profile

PROFESSIONAL SUMMARY

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

• Customer Service

• Preventive Maintenance

• Equipment Troubleshooting

• Work Documentation

• Power Tool Proficiency

• Attention to Detail

• Punctual and Reliable

• Hand Tool Knowledge

WORK HISTORY

Service Technician Sweetwater Home Services - Austin, TX 01/2023 - 01/2024 Increased customer satisfaction by providing timely and efficient service for various technical issues

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Reduced equipment downtime by performing regular maintenance checks and resolving potential problems

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Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly

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Collaborated with team members to complete complex installations, ensuring seamless integration of new systems

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Performed daily tasks utilizing safe tool handling and wearing proper PPE in the performance of my duties.

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Service Technician Bonded Filter Company - Austin, TX 01/2022 - 01/2023 Performed filter change out for various large businesses throughout the Austin Texas area

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• Performed my daily duties in a prompt and safe manner

• Utilized hand tools in a safe manner while utilizing proper PPE. Customer Service Associate Walmart - Austin, TX 01/2021 - 01/2022 Maintained a high level of product knowledge, providing accurate information to customers

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Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

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Offered advice and assistance to customers, paying attention to special needs or wants

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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01/2019 - 01/2021

Customer Service Representative Lowes Home Improvement - Austin, Texas Enhanced customer satisfaction by promptly addressing concerns and providing accurate information

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• Streamlined call center processes for improved efficiency and reduced wait times Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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EDUCATION

Mary Carrol Highschool - Corpus Christi, TX 05/2018 Diploma: General Literature

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