Administrative Assistant Microsoft Office
Resume:
REFERENCE
CONTACT
SKILLS
*************@*****.***
Nairobi, Kenya
linkedin.com/in/mercy-karimi-
6605431ab
IT troubleshooting and
support.
Hardware and software
installation
Microsoft Office suite
Google workspace
Remote support tools:
AnyDesk, TeamViewer
Password management tools:
LastPass, 1Password
Office administration and
scheduling.
MERCY KARIMI
ICT TECHNICIAN
WORK EXPERIENCE
EDUCATION
PROFESSIONAL SUMMARY
Motivated ICT technician with hands-on experience in hardware/software support, user assistance, and front-office coordination. Skilled in troubleshooting, network setup, and using enterprise software tools including Microsoft Office Suite, Google Workspace, and remote support platforms. Passionate about delivering seamless IT solutions and improving system efficiency to both remote and in-office environments. Picmov Solution Centre- Nairobi FEB 2024 - PRESENT Receptionist
Giant Kenya Freight- Mombasa Jun 2023 - Nov 2023
ICT Technician
Served as the first point of contact for clients and managed front desk operations in a fast-paced tech environment.
Provided administrative support, including report preparation, document management, and basic IT troubleshooting. Coordinated with technical teams and supported onboarding, logistics and daily office operations to ensure seamless workflow. Installed and configured computer hardware, operating systems, and essential office applications.
Delivered technical support for hardware, software, and network issues, ensuring timely troubleshooting and system uptime. Managed user accounts, access controls, and implemented basic cybersecurity measures.
Maintained IT documentation, coordinated with vendors for repairs and licensing, and supported remote conference tools. Bachelor of Science in Information Technology 2018 - 2022 Kirinyaga University
Kenya Certificate of Secondary Education 2014 - 2017 Mugumo Girls’ High School
Mean Grade; C+
Upper division
Provided upon request
Contact this candidate