Customer Service Experience

SUMMARY

Skills: Graphic Designing, Software Development, Forex

Certifications: 2x customer service, 4x Aesthetics, Highest Certification score in Sales Awards/Activities: Most Congenial Miss Universe West (2020), Most Altruistic Miss Universe (2020), Perfect Attendance & Highest Training Scores (2025) Front Desk Agent – Merrils Beach Resort II 2018

• Greeted guests and managed check-in/check-out processes.

• Handled payments, deposits, and daily room count reporting. Customer Service Representative – Conduent Call Center 2018 – 2019

• Assisted clients via inbound calls, resolving concerns and scheduling services.

• Transferred and escalated calls appropriately to maintain workflow efficiency. Operations Team Lead – AirDrop Limited 2020 – 2022

• Led onboarding and training for new employees using custom training materials, reducing ramp-up time by 30%.

• Coordinated logistics and customs clearance, improving delivery turnaround times.

• Handled client and airline communication, ensuring seamless problem resolution.

• Monitored financial performance and implemented operational efficiencies. Spa Manager – Yahdina Deluxe Beauty & Spa 2023 – 2024

• Managed daily spa operations including scheduling, inventory, and team oversight, resulting in a 20% increase in client retention.

• Designed and implemented payroll processes for staff, ensuring 100% accuracy and timely payments.

• Spearheaded social media campaigns that grew brand engagement by 35%.

• Oversaw appointment system and repurchase tracking to maintain stock levels and client satisfaction. Dynamic and results-driven operations professional with over 5 years of experience leading customer service teams, managing spa operations, and optimizing workflows. Proven ability to boost team performance, streamline logistics, and drive customer satisfaction. Adept in team training, process improvement, and multi- channel communication. Seeking a leadership role where I can contribute to business growth and staff development.

CHRYSTAL BROWN

Orange Bay, Hanover *****************@*****.*** Ph:1-876-***-**** OPERATIONS MANAGER CUSTOMER EXPERIENCE LEADER TEAM DEVELOPMENT STRATEGIST TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

EDUCATION

ADDITIONAL INFORMATION

Performance Coaching

Conflict Resolution

Business Operations

Inventory & Budget Control

Social Media Marketing

Microsoft Office Suite Skilled

Project Management

Staff Training & Leadership

Customer Service Excellence

Herbert Morrison Technical High (6th Form), 2016 – 2017

• 4 CXC CAPE & 1 NCTVET

Rusea’s High, 2011 – 2016

• 8 CXC CSEC including Mathematics & English A

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