Office Manager Business Operations
Resume:
Natacha Cristovam
Experienced Executive Office Manager HR, Payroll & Administration Specialist Proven Leader in Business Operations.
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PROFESSIONAL SUMMARY:
A highly skilled and dedicated Executive Office Manager with over 8 years of experience in administration, HR, payroll, and business operations across various sectors, including automotive services and fuel retail. Known for exceptional organisational skills, attention to detail, and the ability to thrive under pressure while managing multiple responsibilities. Proficient in leading accounting and payroll software such as Sage, Pastel, Xero, and QuickBooks, with advanced knowledge of Microsoft Office. Recognised for strong communication, team leadership, and the ability to adapt to dynamic work environments.
SKILLS COMPETENCY:
Soft Skills:
Hard Skills:
Communication
Adaptability
Empathy
Multitasking
Leadership
Collaboration
Flexibility
Delegation
Initiative
Dependability
Payroll
Accounting
Invoicing
Administration
Microsoft
Xero
Sage
QuickBooks
HR
Stock control
QUALIFICATION:
2014
Diploma in Business Administration in Accounting, PC Training and Business College
PROFESSIONAL EXPERIENCE AND CAREER PROGRESSION:
Office Manager (July 2020 - Current)
Redline Car Services
Main Responsibilities:
Ensuring that all tasks are performed within required timeframes
Managing daily interactions with clients and suppliers
Overseeing HR functions, including payroll processing
Handling accounts payable and receivable functions
Upholding high standards of workmanship and service delivery
Managing overall office operations and administration
Preparing and processing quotations and invoices
Coordinating the ordering of vehicle parts and stock
Maintaining and enhancing customer care and satisfaction
PROFESSIONAL EXPERIENCE AND CAREER PROGRESSION:
Office Administrator (February 2018 – May 2023)
Engen Sepang Motors
Main Responsibilities:
Processing and managing employee payroll, leave tracking, and maintaining accurate HR records in compliance with company policies and labour regulations
Handling end-to-end HR duties including onboarding, documentation, staff queries, and disciplinary support
Overseeing the ordering of stock for fuel station operations and convenience store, and ensuring timely stock replenishment
Uploading stock data into system software to ensure accurate inventory control and reporting
Preparing and issuing invoices
Monitoring and balancing daily ATM transactions, managing cash tills, and ensuring accuracy of all operational floats
Allocating and reconciling client accounts to maintain accurate financial records and improve collection timelines
Managing accounts receivables by following up on outstanding payments and ensuring cash flow targets are met
Overseeing accounts payables by ensuring timely payments to suppliers and maintaining good supplier relations
Handling daily office administration, maintaining operational efficiency, and supporting management in smooth business operations
EMPLOYMENT HISTORY:
Organisation
Position
Duration
Auto Express Holdings
Office Manager
June 2017 – February 2020
**References and further information supplied upon request.
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