Customer Service Medical Records

OBJECTIVE

Reliable, Dependable & Responsible! Front Desk Coordinator I have excellent team experience and function effectively in fast-paced environments. I have the ability to learn quickly and retain detailed information. Superior customer service and attentive to details.

HIGHLIGHTS OF QUALIFICATIONS

Accounts Payable and Receivable, Bookkeeping

Bilingual: English/Spanish Gold, HPSM. Medicare ACE

Public Relations experience

Excellent Customer Service and Delivery

Line Cook/Food Prep, Gluten Free Desserts, Pastas/ Allergy Free

Work well with coworkers, training couch, clients and management

Ability to multitask and prioritize workflow efficiently

CPR/AED Certified

Call Center lead

Receptionist

RELEVANT EXPERIENCE

San Mateo Medical Center

PSA -Patient Service Assistant

Answering and keeping detailed records of a high volume of incoming calls, completing reminder calls, and scheduling appointments over the phone and use of electronic medical records

Educating and assisting incoming patients with registration, appointment information, insurance, and wait times.

Registering/pre-registering new and existing patients.

Adding and removing patient charges and diagnoses.

Verifying patient eligibility.

Documenting, recording, and entering patient appointments, billing information, insurance plans, and other confidential information in Electronic Medical Records and billing programs.

Collecting payments from patients in person and through online billing services.

Updating and maintaining accurate records in Electronic Medical Records, billing programs, and onsite filing system.

Generating detailed confidential reports and filling out authorization forms.

Assisting Patient Services Supervisor and Clinic Manager with assorted clerical office duties.

Lobby Ambassador/ Operations

●Greet all visitors courteously, ensure Security Clearance

●Assists visitors with a legitimate need to gain entry to the facility

●Screen visitors and employees in an efficient manner in order to expedite their admittance to the site or facility. Ensure the input of visitor details using the electronic booking system.

●Check for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress mechanical problems, and unauthorized persons

●Inspects buildings and ground using appropriate equipment

●Operate and monitor close circuit television systems

●Answer questions or give directions to happenings or locations within the resort, explain resort facilities, and assist with information about the local area.

●Provide prompt, efficient and polite response to both visitors and internal customers either face to face, via the telephone and e-mail communication

●Interact professionally with construction trades and inquiries from potential external customers and vendors while maintaining a safe environment.

●Assist with admin and FM duties as directed by the Facilities Manager

●Work closely and communicate with the Director of Residence, Residence Manager and Director of Security on all happenings and people in the lobby areas during your shift.

Administrative/Office Manage

●In charge of shop accounts payable and receivables, bookkeeping and parts ordering

●Train new staff members

●Receptionist duties: answering multi-line, data entry, filing, appointment scheduling and all office duties

●Maintain client database current and shop systems on-line

●Assist the Public Relations department with all campus events, greet and provide badges for visitors

●Maintained confidential student files, identification cards and messages

●Coordination of vendor partners and merchandise inventory control for fundraisers

●Event planning: site, negotiation/contract, food/beverage, audio/visual presentations

●Prepare, records, checks over and proofread correspondence, invoices, presentations, brochures, publications

● Organize travel schedules and book reservations

●Determine and launch office procedures

Sales

●Handle cash, check and verify credit card transactions

●Accurately take customer orders, catering and delivery of prompt service

●Process refunds, store credits/vouchers, and gift certificates

Customer Service

●Superior customer service delivery and attitude

●Handled online order processing

●Coordinate events for customers, stocking and maintained accurate records of returns

●Assured store or restaurant is a hazardous-free and clean environment for customers and employees

●Set up for events and maintenance of all Club and restaurant service area

●Operation of an effective Reservations program for members and their guest

●Welcoming members and guest to the Club and restaurant. All inquiries made in person or over the phone

●Must be handled to the Club standards.

●Take orders/drinks and serving of meals for members and guest, provide a pleasant dining experience

●To adhere to all Menlo Country Club, standards in every interaction with members, guest and colleagues

●Manage all payment transaction in accordance with Menlo Country Club financial policies and procedures

●Handle all transactions with diligence, honesty and integrity

●Support all colleagues at peak times and undertake any operational duty to ensure members expectations are met

●Handle and resolve complaints concerning food, beverage and service. Communicates to the Executive Chef, Food and Beverage Director, Clubhouse Manager, and General Manager

EMPLOYMENT HISTORY

San Mateo County

May 2023- November 2024

PSA Patient service assistant

Stanford University,

May 2022- April 2023

Lobby Ambassadors

Bay PLS,

Sep 2021- June 2022

Covid-19 Testing Technician.

West Coast Men’s Health Clinic

Medical Ass/ Medical Technician

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