Customer Service Vice President
Resume:
Kenny Collins
Charleston, WV *****
*********************@***********.***
Work Experience
Shift Supervisor
Sheetz-Poca, WV
January 2025 to Present
• Managed daily operations and ensured smooth functioning of the establishment as Manager on Duty
• Oversaw a team of XX employees, providing guidance, support, and training to maintain high standards of customer service
• Resolved customer complaints and issues promptly, making certain customer satisfaction and repeat business
• Collaborated with department heads to develop strategies for improving operational efficiency and guest experience
Vice President of Operations and Sales & Customer Relations Tri-State Wholesale Inc-Logan, WV
February 2019 to November 2024
• Managed a sales force in 7 states
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Represented the company at industry conferences, trade shows.
• Collaborated with sales team to develop effective sales collateral such as brochures, presentations or product catalogs
Warehouse Coordinator
M&R Manufacturing Inc-Holden, WV
February 2015 to December 2018
• Coordinated with shipping carriers to schedule pickups for large or bulky returns, making sure timely removal from the warehouse floor
• Investigated and resolved discrepancies between returned items and corresponding documentation
(e.g., packing slips, invoices)
• Maintained accurate records of all returned items including reasons for return, condition assessment, and final disposition status
• Oversaw the organization and maintenance of the return area, optimizing space utilization and improving workflow efficiency
Financial Services Representative
NorthStar Investment Inc-Logan, WV
March 2007 to January 2015
• Provided comprehensive financial advice and guidance to clients, analyzing their financial goals and recommending suitable investment products
• Monitored market trends and economic indicators to provide up-to-date information to clients regarding investment opportunities
• Educated clients about tax-efficient investing strategies such as utilizing tax-advantaged accounts like IRAs or Roth IRAs
• Provided ongoing portfolio monitoring services to ensure that investments remained aligned with the client's goals and risk tolerance level
• Managed administrative tasks related to client accounts including opening new accounts, processing withdrawals/deposits etc
Education
College in Healthcare Administration
University of Charleston-Charleston, WV
September 1986 to May 1990
Skills
• Customer service
• Management
• Supervising experience
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