Program Manager Case

RESUME OF MOHAMMAD J Jaffari

Address: **** ******* ***** **** *********

Contact Number: TX 346-***-****

Email address: *************@*****.***

Work Experience

Quality Assurance Auditor

YMCA International, Houston, TX Aug 2024 – Feb 2025

Ensured refugee clients received core services from the RHP department, including education support and therapy follow-up.

Oversaw data entry in RMS and monitored staff compliance with documentation and funder requirements.

Coordinated donations, inventory, and food pantry distribution in partnership with warehouse staff.

Supported social and educational activities such as Camp Cullen visits and tutoring.

Conducted internal audits, tracked compliance issues, and submitted monthly departmental reports.

Assisted the program director in performance monitoring and provided training where needed.

Resettlement Program Manager

The Alliance for Multicultural Community Services, Houston, TX Apr 2023 – Jun 2024

Provided direct peer support and service coordination for refugees, including mental health, housing, public benefits and cultural adaptation.

Managed donation inventory, organized distributions, and educated clients on U.S. systems and services.

Supervised and trained case managers; ensured timely service delivery and compliance.

Conducted home visits, referred clients to driving programs and DPS support, and maintained case documentation.

Organized community workshops and connected clients to local services like schools, legal aid, and job training

Identified service gaps, improved team processes, and supported program reporting and planning.

Experience on Refugee resettlement and case management

Experience on Social adjustment support

Experience on reliable and affordable Housing services

Strong partnerships with local agencies

Bilingual in Pashto/Dari

Experience training and supervising diverse teams

Resettlement Programs Coordinator

The Alliance, Houston, TX Mar 2022 – Apr 2023

Led pre-arrival planning including housing setup, budgeting, and coordination with departments for client arrivals.

Facilitated cultural orientation classes, performed initial assessments, and ensured all core services were provided within the required timeline.

Managed monthly expenditure reports and coordinated in-kind and financial assistance documentation.

Supported vulnerable client cases with fund requests and assisted walk-in clients as needed.

Resettlement /APA Case Manager

The Alliance, Houston, TX Nov 2021 – Mar 2022

Managed refugee cases by assessing eligibility, entering data into RMS/Client Track, and coordinating services.

Referred clients to external programs, processed assistance checks, and monitored program timelines.

Reviewed files for accuracy, participated in interdepartmental coordination, and reported program progress.

Inventory Control Clerk

C-SAT Solutions, Houston, TX Aug 2018 – Oct 2021

Conducted daily physical inventory counts, managed data discrepancies, and prepared variance reports in GP/SAP.

Maintained accurate records, tracked Apple inventory, verified shipments, and trained new team members.

Front Office Associate

C-SAT Solutions, Houston, TX Jan 2018 – Aug 2018

Handled scanning of devices, maintained daily logs, and ensured office and asset security.

Managed supply inventories, scheduled van maintenance logs, and handled visitor processing and front desk duties.

Associate (Contractor)

Burnett Specialists at Alcon, Houston, TX Nov 2016 – Dec 2017

Processed orders by scanning, labeling, sealing, and entering data for records and shipments.

Office Management Assistant

UN-FAO, Afghanistan Jun 2014 – Oct 2016

Provided logistics and administrative support for training programs, including setup, supply coordination, and documentation.

Maintained accurate training records, managed finance logistics, and prepared reports for upper management.

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