Customer Service Human Resource
Resume:
Jowharah L. Blair
Skilled Human Resource and Customer Service specialist with over 15
years of experience. Dedicated to customer satisfaction with focus on organizational success. Analytical, professional, and passionate are my key traits with the ability to multi-task and prioritize under constraints July 2015 – Present Life Coach
Becoming Well Behavior Health and Wellness
Provide guidance and direction
Implement behavior modification techniques
Assist in setting and achieving life goals
Support through Navigation practices
May 2024 – Present Benefits Counselor and Assistance Coordinator Dept. of Defense, Defense Health Agency
SME on benefits
Key problem solver regarding claims
Provide counseling for elective procedures
Educate others on options
Sep. 2016 – May 2024 Administrative Management Assistant USDA, National Finance Office
Provide logistical support
Processed pay
Maintained administrative structure
Aug 2021 – Feb 2024 Fiduciary / Representative Payee (Contractor) Dept. Of Veteran Affairs
Managed finances of Veterans
Coach through major financial decisions
Audit expenditures
Jul 2005 – Aug 2021 Human Resource Specialist
Dept. of The Army US Army Reserves
Supervised
Maintained audit ready records
May 2017 – Mar 2020 Equal Opportunity Liaison
Dept. of The Army US Army Reserves
Lead Point of Contact for Battalion
Sep 2012 – Oct 2016 Contact Representative
Dept of Army Madigan Army Medical Center
Assisted member with medical transition
Feb 2009 – Sep 2012 Staff Administrator
Dept. of The Army US Army Reserves
Processed all pay and admin functions
CONTACT INFORMATION
CURRENT ADDRESS
13 Del Prado Circle
Fairfield, CA 94533
PERMANENT ADDRESS
31 Emma Rose Court
Saint Charles MO 63304
PHONE
(501) 541 – 9717
**********@*****.***
EDUCATION
Community College of the Air
Force
Criminal Justice
St Charles Community College
Psychology
Southern New Hampshire
University
Psychology
CERTIFICATIONS
Customer Service Expert;
Resiliency; Arbinger; Physical
Evaluation Board Liaison Officer
(PEBLO); Suicide Prevention/
Applied Suicide Intervention Skills
Training (ASIST) Sexual
Harassment & Assault Response
and Prevention (SHARP) American
Heart Association Basic Life
Support (BLS) Instructors Course;
Human Rights Awareness
Education; Accountable Officials,
Certifying Officers AO/RO & COL
REFERENCES
SHAUNISE RYAN
Employer Madigan Army Medical Center
Title PEBLO/ Contact Rep
Phone 253-***-****
Email ********.*.****.***@****.***
MR. LOU SUMMERS
Employer Department of the Army
Title Supervisory Staff Administrator
Phone 847-***-****
PHILLIP BLAIR
Employer Department of the Army
Title NCOIC Section Chief
Phone 314-***-****
Email **************@*****.***
MS. GIOVANNA SPINKS
Employer Department of the Army
Title Logistics Manager
Phone 404-***-****
Email *******@*******.***
SARITA NELSON
Employer Madigan Army Medical Center
Title Supervisor/ Team Lead
Phone 360-***-****
Email ******.*.******.***@****.***
LATOUSSIANT TEMELKOVA
Employer Department of the Army
Title NARSUM Team Lead
Email ******@*****.***
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