Store Manager Supply Chain

CURRICULUMVITAE

ABHISHEK KUMAR

S/o Sri Udeshwar Kamti

*/* ******** ****,*** lane mahesh, Shrirampour

Pin Code (hooghly-west bengal): 712202

Contact No:-+918********* & +916*********

Email Id: - **********.******@*****.***&*************@*****.*** Career Objective:-

Accomplished retail professional with 12 years of experience, including 6.5 years as a Store Manager in lifestyle, fashion, and home decor. Expertise in driving store operations, consistently exceeding sales targets, and implementing effective loss prevention strategies. Demonstrated leadership during 5.5 years in BPO as a team leader, enhancing team performance to achieve business objectives. Focused on utilizing extensive retail and operational skills to elevate customer experiences and drive sales growth.

Skills:

Effective leadership skills Brand marketing Skill enhancement initiatives

Operational auditing Administrative support Employee on-boarding

Supply chain oversight Workforce coordination

Regulatory compliance

management

Operational efficiency

Business development

initiatives

Evaluation of process quality

Customer relationship

management

Sales strategy development Operational planning and delivery Experience:-

Relience Retail Limited SEP”24 TO TILL

Designation: Area Supervisor.(9 months)

Reporting : Deputy_ Manager

Responsibility & Deliverable:

Supervised the team's day-to-day tasks for a workforce of 90 associates and SMs.

Conducted periodic reviews of employee performance to uncover improvement opportunities.

Recorded outcomes of regular employee evaluations.

Recognized potential areas for process optimization, achieving cost savings and enhanced productivity.

Organized regular team sessions to review pending tasks and establish forthcoming deadlines.

Compiled comprehensive logs of workforce performance data, attendance patterns, leave applications, and corrective actions.

Teamed up with HR specialists to streamline employee management.

Established procedures enhancing efficiency and accuracy of operations.

Led employee orientations focused on corporate compliance standards.

Streamlined stock availability by implementing efficient inventory control strategies. Key Achievements:

In 9 Months of working R&R 3 times.

Sales increased by 7% to 10% in MOM.

Fitstcry.com(brainbees solutions Pvt Ltd) -FEB”22 TO TILL Designation: Store Manager.(2 year 5 months)

Reporting : Area Operation Manager

Responsibility & Deliverable:

Supervise daily sales activities, petty cash transactions, and expense coordination.

Guided staff in meeting sales objectives through training and motivation.

Achieved high levels of customer satisfaction through excellent service.

Implemented eye-catching store arrangement techniques.

Coordinated task assignments for staff within a 5000 square foot store.

Monitored and analysed daily, weekly, monthly, quarterly, and yearly KPIs.

Conducted stock inventory every three months following FIFO principles.

Provided unique approaches for enhancing departmental income.

Reduced shrinkage by ensuring proper handling during receipt, storage, and return processes.

Collaborated with external and internal auditors to schedule audits.

Maintained optimal inventory by monitoring daily stock replenishment. Key Achievements:

In 2 yrs of working R&R 5 times.

In 2 yrs of working consecutive 7 times store achieve set TGT

Sales increased by 15% in YOY & 7% to 10% in MOM. V2-RETAIL LTD 26TH FEB-21 - JAN'22

Designation:- ASST. STORE MANAGER (01 YRS)

Reporting: Store Manager /Area Operation Manager

Responsibility & Deliverable:

Supervise daily sales activities, petty cash transactions, and expense coordination.

Guided staff in meeting sales objectives through training and motivation.

Achieved high levels of customer satisfaction through excellent service.

Implemented eye-catching store arrangement techniques.

Coordinated task assignments for staff within a 5000 square foot store.

Monitored and analyzed daily, weekly, monthly, quarterly, and yearly KPIs.

Conducted stock inventory every three months following FIFO principles.

Provided unique approaches for enhancing departmental income.

Reduced shrinkage by ensuring proper handling during receipt, storage, and return processes.

Collaborated with external and internal auditors to schedule audits.

Maintained optimal inventory by monitoring daily stock replenishment. Key Achievements :

In 1 yrs of working R&R of the Month 2 times.

In 1 yrs of working consecutive 5 times store achieve set TGT

Sales increased by 19% in YOY & 9% to 12% in MOM. KURLON RETAIL LIMITED 19th NOV 2018 - 26th JUN 2020 Designation:-Store Manager (1.9 Months)

Reporting : Area Operation Manager

Responsibility & Deliverables:

Accountable for customer’s needs, what customers want.

Handling petty cash, inventory, Training and meeting with TEAM as per scheduled meeting calendar.

Handling Customer’s queries which they logged in FEEDBACK register.

For increasing footfalls scheduled meeting with “Marketing Team”

People Management (Handled Team Of 6 sales (man/women) store size 4000sqft*2 flr

Training and meeting with TEAM as per scheduled meeting calendar.

Escalate customers issue to upper management and resolving in priority basis. Key Achievements:-

Implemented marketing strategies that resulted in increased sales by 20%.

Named Employee of the Month 4 times in duration of 1yrs.9months.

Sales increased by 15% in YOY & 5% to 7% in MOM. AMARTECH CONVERGENCE INDIA (P) LTD (PATNA)12th NOV 2016-30th Nov 2017 Designation:-Team Leader (1 year)

Process:-Back Office of Aircel (GSM) prepaid subscriber.

Handling a team of 21 Agent’s.

Meet the Team, Shrinkages and Attrition.

Publishing all type of report which is required to Clint.

Meet in daily service level and Answering level as per client requirement.

Achieving all types of targets which was define by client. ON-PROCESS TECHNOLOGY (Kolkata)(International-Process) 11Th May 2015 To 10-Nov-2016 Job Profile;-Sr. Customer support Executive.(1.5 yrs) Responsibility & Deliverables;

Handling customer’s online order (U.S & Australia).

Meet the Difficulties of customer queries.

Motivating existing customers through E-mail for new offers on credit cards.

Achieving all KPI’s of targets.

Jalan Shop(Patna, Bihar) (Retail Garment Shop) Nov-2013 to dec-2014 Designation: Store Manager.(1 year)

Reporting : Managing Director

Responsibility & Deliverable:

Tracked and analyzed sales and customer trends in order to maximize sales

Tracking employee performance, corrected problems and increased efficiency to maintain productivity targets.

People Management (Handled Team Of 32 Sales man/women) store size 10,000 sqft flr

Training to TEAM with scheduled meeting calendar.

Daily MIS (Keeps record of standard inventory, cost, prices and quantity on hand).

Handling Customer queries, request and concern which they logged in FEEDBACK register.

For increasing footfalls scheduled meeting with “Marketing Team ”.

Arranging the inventory of stock every three months and using materials FIFO.

Training to TEAM with scheduled meeting calendar.

Escalate customers issue to upper level management and resolving in priority basis.

Weekly and monthly review with” team leader and dept manager,dc-incharge” TATWA BPO (Kolkata) (Aircel in-bound Process) 20th July 2011 to 23rd June, 2013 Designation: Team Leader. (2 yrs)

Process:- AIRCEL IN-BOUND

Responsibility & Deliverable:

Handling a team of 28 Agent’s.

Meet the Team, Shrinkage and Attrition.

Meet the team login hours, AHT and Quality.

Meet in daily service level and Answering level. A.A.I.P.L(Patna, Bihar) (Aircel In-Bound PROCESS) 04th Jan- 2009 to 30th April 2010 Designation:-Executive-Operation (1 year 5 Months ) Key Accomplishments:

Handling customer of prepaid of Aircel (Bihar& Jharkhand).

Achieving all types of targets which was define by management.

Motivating existing customers to use new & upcoming VAs.

Handling the higher escalation calls. & 3G enquiry calls.

Achievement Get promoted as Team Leader after 10 Months Designation: - Team Leader (5 months)

Responsibility & Deliverable:

Handling the higher escalation calls.

Take Responsibility of enter floor.

Meet in daily service level and Answering level.

Meet in floor AHT.

Qualification:-

BOARD Year Mark In %

Bihar Secondary Examination Board 2002 63%

Bihar Intermediate Examination Council 2004 56%

Graduation(B.R.A.B.U) 2021 70%

Additional Qualification:-DCA in Computer Application,(Microsoft Excel, Power Point, Ms Word ), Tally ERP9,SAP,POS, Personal details:- Permanent Address:-

Father’s Name: - Sri Udeshwar Kamti Name: - Abhishek Kumar Date of Birth: - 15-December-1987 At/PO:-Haripur Dihtola Nationality:- Indian Disst;-Madhubani

Religion: - Hinduism State:-Bihar(847229)

Language known: - Hindi, English And Bengali

Date:- ABHISHEK KUMAR

Place:-

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