Customer Service Administrative Assistant
Resume:
Diane E. Spiga
New Haven, Michigan 48048
*******@*******.***
Administrative Assistant and program coordinator with experience with both the automotive industry and small businesses. Exceptional computer skills including; database management, software development and deployment. Strong commitment to teamwork, customer satisfaction and profitability. Demonstrated office management skills. Excellent communications skills.
Objective: To find a challenging position with responsibilities including problem solving, planning, and organizing.
Experience: Flex-N-Gate/Comau Troy, Michigan
Health Monitor for COVID-19 October 2020 – May 2021
Responsible for taking the temperatures of employees entering the facility
Entering employee responses to COVID questionnaires into the company computer system
Collect and scan employee log sheets daily and send them to Personnel
Acting as receptionist for Comau
This was a temporary assignment, which is now ended
Tri-County Endocrinology Sterling Heights, Michigan
Internship May 2010 – June 2010
Entered patient demographics and scanned patient records into the eGlo Electronic Medical Records system
Greeted and registered patients
Organized and maintained patient files
Assisted in getting patient records for daily appointments
Aided at the patient checkout desk
Verified patient insurance eligibility
General Motors Corporation Warren, Michigan
Project Coordinator/Analyst August 2001 to May 2009
Maintained internal MS Access log for IT service requests
Designed and maintained an MS Access database containing contract employee data
Executed audits and eliminated invalid computer identifications
Assisted new employees to obtain necessary equipment, and preformed general orientation
Product Risk Management (PRM) Audit coordinator
General Motors Corporation
Deployment/Site Manager September 1995 to August 2001
Project Manager for deployment of a new computer operating system for approximately 350 users
Planned users' transition from Windows 3.1 to Windows 95, then Windows 2000 including training material (books, classes, and computer training)
Managed three deployments, including machine upgrades for approximately 725 users
Performed internal audits of computer identifications and firewall activity
Designed and implemented a tracking system for both purchase orders and Blanket orders. Purchase orders averaged over 100 per year and Blanket orders averaged over 300 per year.
Pilot site for GM’s Global Request Service (GRS)
Single point of contact for departmental Information Technology Representatives
Responsible for ordering and order follow-up for computer hardware and software through EDS
General Motors Corporation
Administrative Assistant November 1988 to September 1995
Prepared and processed department reports and correspondence
Answered phones and routed to correct person within the Department
Organized meetings for Department Head and others in the Department
Assisted department members with daily problems
Assisted department members with travel arrangements
Responsibility for ordering supplies and supply room maintenance
Organized meetings for department head and others in department
Organized on-site conferences
Also substituted for the Lead Administrate Assistant for the Department Head
Managed multiple calendars
Duo-Fast Corporation St. Clair Shores, Michigan
Customer Service/Order Desk Clerk 1986 – 1988
Responsibility for petty cash drawer needed for walk up business
Assisted customers with phone ordering and tracking
Located stock from various warehouse locations to fulfill open orders
Assisted sales associates with calls and daily problems
Education
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