Customer Service Care

OLUOHA CHARLES OKECHUKWU

*** * *** ****** *** ***, Texarkana,Arkansas.

Tel:870-***-****

Email: *******.*******@*****.***

CAREER OBJECTIVE:

A multi–talented, teachable and reliable team worker.A certified HSE,Customer service,Human Resource, Red Cross officer and an Operations manager, highly skilled at administering business needs with efficiency and accuracy. Possess more than 5years’ experience coordinating operations needs and providing administrative support to improving team productivity and reduce costs. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.A retail executive in an insurance company who's able to settle more than 5 claims in a short while.An operation manager in one of the biggest sport and fitness equipment company where I was able to carry out smooth running of the business with the help of my team.Graduate of business administration and management with advance experience in selection and costing, seeking to build a career in a reputable firm were my skills experience as listed above and competencies can be utilized to enable my organization achieve her corporate objective. I am good at Microsoft Word and Excel with an experience in human resource management.

PERSONAL DATA:

Sex: Male

Marital Status: Married

SKILLS

COMMUNICATION AND INTERPERSONAL SKILLS

Presentation of my reports (Final Year Seminal and Project Report)

LEADERSHIP SKILLS

Team leader of my final year project 2016/2017

General Secretary of Catholic Youth Organization Nigeria 2017-2018

General Secretary of Servicom CDS group FCT. 2019-2019

Head of Operations for Holloway sport stores limited. 2023-2024

TEAM WORK

Always part of the working team assigned to carryout duties during my industrial training final year project.

RESILIENCE

Always able to work and adapt easily to any environment.

Meeting of supervisors target during my industrial training.

Ability to handle multiple tasks with minimum supervision with sound mind.

Versatility on personal computer.

Ensuring every department functions effectively and efficiently.

SPECIAL SKILLS

Self –motivation and target oriented.

Physical and mental alertness.

Fluent communication skill in English.

Resilience

Microsoft suite skill

Excellent in Excel

EDUCATIONAL QUALIFICATION WITH DATE

National Youth Service Corp (NYSC) 2018 – 2019

Higher National Diploma (HND) 2015 – 2017

SSCE (WAEC) 2002 – 2008

First School Leaving Certificate 1999 – 2001

DIPLOMA CERTIFICATE

Fundamentals of Digital Marketing certificate

Education Development Academy (EDA) Certificate

Health Safety and Environment (HSE 1 – 3) Certificate

Project Management Professional (PMP) Certificate

Human Resources Management (HRM) Certificate

Certified Project Management Professional

Nigeria Red Cross Certificate

WORK EXPERIENCE

Company: Fidelity Bank Plc Lagos State 2012–2014

Designation: Operations

Responsibilities: Teller, Customer Care and ATM Custodian

Company: Estada Communications. 2014–2015

Designation: Assistance Stock Keeper

Responsibilities: To Ensure Stocks are readily available at all time.

Company: Divine Love Nursery and Primary School, Kuje FCT 2018–2019

Designation: Class room teacher

Responsibilities: To ensure the pupils get the needed knowledge and good moral conduct.

Company: Kuje Area Council Secretariat Abuja. 2018–2019

Designation: Admin Department.

Responsibility: Recording and assessing of files.

Company: Adeeva Capital Limited. 2019–2020

Designation: Relationship manager

Relationship

Responsibility: Sells the products of the bank and financial transactions

Company: Mutual Benefit Life Assurance PLC. 2020–2022

Designation: Retail Executive

Responsibility: sales of all form of Insurance policies

Company: Good Luck Internet Technology 2022–2022

Designation: Loan Recovery

Responsibility: Loan recovery and ensuring professionalism is effective carried out in relation with customers

Company: PISKA TECHNOLOGY 2022–2023

Designation: Customer Service representative

Responsibility: Ensuring customer/company relationship,xomplai complaint resolution and ensuring professionalism is effective carried out in relation with customers

Company: Holloway sport stores limited. 2023–2024

Designation: Head of operations

Responsibility: Ensuring every department functions properly,oversees operations in other branches and stock confirmation,representing the CEO /GM in their absence. Ensuring the lay down companies policies are properly implemented.

Company: Starke fitness sport stores limited. 2024–2025

Designation: Head of operations and Human Resource Manager

Responsibility: Ensuring every department functions properly,oversees operations in other branches and stock confirmation,representing the CEO /GM in their absence. Ensuring the lay down companies policies are properly implemented.Document staff information and problem resolution.

HOBBIES:

Engages in any activity that involves team work and competition (Example Soccer and Reading)

REFERENCES

References are available on request

Contact this candidate