Data Entry Customer Support
Resume:
Cybill Tan
Naperville, IL *****
****.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Pastry Baker
Cebu Chicago-Chicago, IL
April 2025 to Present
Prepare brioche and milk breads for french toasts and breakfast sandwiches. Prepare desserts for the chiller display (tapioca puddings, tiramisu, cakes etc). Prepare pastry creams and waffle batters for brunch. Make cinnamon rolls and put an asian twist on the flavors. Prepare whatever else is needed to fill the display cases(cookies cakes and other pastries) Customer support/ Order Processor/Data Entry
Supreme Lobster and Seafood Company-Villa Park, IL September 2024 to Present
• Processed customer orders accurately and efficiently, ensuring timely delivery
• Managed a high volume of incoming customer inquiries via phone and email, providing prompt and satisfactory resolutions
• Collaborated with cross-functional teams to resolve order discrepancies and ensure customer satisfaction
• Maintained detailed records of customer interactions, order status updates, and returns/exchanges
• Assisted customers in selecting the appropriate products based on their needs and preferences
• Resolved escalated customer complaints by actively listening to concerns, empathizing with customers, and finding suitable solutions
• Coordinated with warehouse personnel to prioritize shipments based on urgency and special requests from customers
• Making sure sales team knows when their orders got shorted and coordinating with the warehouse team with inventory.
• Entered and verified data accurately into company database, ensuring data integrity
• Maintained confidentiality and security of sensitive information by following established protocols
• Maintained a high level of attention to detail while entering large volumes of complex data
• Demonstrated excellent organizational skills by efficiently managing files and documents related to entered data
• Maintained a high level of professionalism when handling sensitive or confidential information during the data entry process
• Maintained a positive attitude and strong work ethic during periods of high volume or tight deadlines for data entry tasks
Executive Pastry Chef
Doughboy Restaurant Group-Chicago, IL
May 2024 to September 2024
• Managed inventory and ordering of pastry supplies to ensure consistent availability while minimizing waste
• Managed invoices and accounts payable processing for company accountants
• Trained and mentored junior pastry chefs on proper techniques, recipe execution, plating presentations, and sanitation practices
• Maintained a clean and organized pastry kitchen environment, adhering to health department regulations at all times
• Created specialty cakes for special occasions such as weddings, birthdays, anniversaries, etc., ensuring exceptional quality and timely delivery
• Worked closely with the front-of-house staff to coordinate dessert orders efficiently during peak dining
• Participated in menu planning meetings with executive chef and management team to provide input on dessert offerings based on market demand
Sous Chef/Pastry Chef
Wonderverse (Profun)-Oakbrook Terrace, IL
October 2023 to May 2024
• Assisted head chef in menu planning, recipe development, and food preparation for a high-volume restaurant
• Managed a team of line cooks and kitchen staff, ensuring efficient workflow
• Maintained cleanliness and organization of the kitchen area, adhering to health and safety regulations
• Trained new kitchen staff on proper food handling procedures, cooking techniques, and safety protocols
• Oversaw food plating presentation to ensure visually appealing dishes that met customer expectations
• Managed food costs by accurately portioning ingredients during preparation while minimizing waste
• Collaborated with front-of-house staff to address customer dietary restrictions or special requests effectively
• Participated in regular meetings with management to discuss menu changes, operational improvements, and cost-saving strategies
• Served as a liaison between the kitchen staff and management team regarding any issues or concerns
• Created and prepared a wide variety of pastries, breads, and desserts according to established recipes and customer requests
Pastry Chef/Sous Chef
CEBU (CB&G, LLC)-Chicago, IL
March 2018 to September 2023
• Developed innovative and creative pastry recipes, incorporating seasonal ingredients to enhance menu offerings
• Managed inventory and ordering of pastry supplies to ensure consistent availability while minimizing waste
• Collaborated with executive chef to design dessert menus that complemented the overall culinary concept and satisfied customer preferences
• Trained and mentored junior pastry chefs on proper techniques, recipe execution, plating presentations, and sanitation practices
• Created specialty cakes for special occasions such as weddings, birthdays, anniversaries, etc., ensuring exceptional quality and timely delivery
• Stayed updated on industry trends related to baking techniques, ingredients, equipment advancements through continuous learning initiatives
• Developed new recipes and menu items, incorporating seasonal ingredients to enhance flavor profiles
• Ensured compliance with health regulations and food safety standards throughout all stages of food preparation
• Maintained inventory levels for all kitchen supplies and ingredients, minimizing shortages or excess stock
• Managed inventory levels of ingredients, minimizing waste and controlling costs Pastry Cook
The Village Pub-California
March 2015 to August 2017
• Prepared and baked a variety of pastries, including cakes, cookies, pies, and breads
• Followed recipes and production schedules to ensure consistent quality and timely delivery
• Maintained a clean and organized work area in accordance with food safety standards
• Operated commercial kitchen equipment such as mixers, ovens, dough sheeters, and pastry molds
• Monitored baking times and temperatures to achieve desired texture, color, and flavor profiles
• Decorated pastries using various techniques such as piping icing or frosting, garnishing with fruits or nuts, or creating intricate designs
• Ensured compliance with health department regulations regarding food handling practice
• Managed special dietary requests (e.g., gluten-free or vegan) by adapting recipes accordingly
• Maintained accurate production records, including batch sizes, yields, and inventory usage
• Managed multiple tasks simultaneously in a fast-paced kitchen environment while maintaining attention to detail
• Assisted in the development of new dessert menus based on current culinary trends and customer preferences
• Conducted regular quality control checks
Financial Assistant
Casilda Tan-Cebu City, Cebu
2013 to 2015
• Prepared monthly financial statements, including balance sheets, income statements, and cash flow statements
• Conducted audits of internal controls to ensure compliance with regulatory requirements and identify areas for improvement
• Processed and recorded financial transactions, including accounts payable and receivable, ensuring accuracy and compliance with company policies
• Managed the reconciliation of bank statements, identifying discrepancies and resolving issues in a timely manner
• Maintained accurate records of financial transactions using accounting software or spreadsheets
• Collaborated with internal teams to resolve billing inquiries or disputes from clients/vendors
• Prepared invoices for customers based on sales orders or service agreements, ensuring timely delivery and accurate billing information
• Assisted in budgeting processes by collecting data, analyzing trends, and preparing reports on variances between actual expenses and budgeted amounts Education
Associate in Pastry and baking
Le Cordon Bleu College of Culinary Arts-San Francisco, CA 2015 to 2016
Certificate in Mandarin
Beijing Language Culture University-北京市
July 2012
Bachelor's degree in Finance and Corporate Management California State University East Bay-Hayward, CA
September 2006 to June 2011
Certifications and Licenses
Certified Professional Food Manager
April 2024
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