Customer Service Quality Assurance
Resume:
CONTACT
Las Vegas, Nevada
**********@*****.***
Ryan M. Randolph
Highly organized and proactive individual with excellent communication skills and a strong work ethic. Proven ability to work well in team environments and collaborate effectively with peers. Seeking a job to develop my professional skills further and contribute to a dynamic organization.
SKILLS
●Problem-Solving/Critical Thinking
●Customer Service Skills
●Teamwork
●Computer Skills
●Leadership
●Time Management
●Programming Languages: Python, Juro
●Block-Based Coding
●Quality Assurance (QA) Administrative Tasks
●Entry-Level Management
EXPERIENCE
HARRIS COUNTY — Houston, TX
NOV 2020 – NOV 2020
Electronic support specialist. I was given the task of setting up electronic e-polls for the voting stations.
●IEDUCATE — Houston, TX
FEB 2022 – JUN 2023
As a teacher’s aide/tutor, I assisted the primary teacher with any given tasks that they’d assign me. I also was responsible for pulling groups of students aside to provide them with extra help as needed to ensure they were on track with all assignments in class. I also assisted with parent-teacher meetings and student de-escalations as needed.
●HOUSTON MUSEUM OF NATURAL SCIENCE — Houston, TX
FEB 2024 - MAY 2024
My primary focus is to support guests by answering questions about the various exhibits located within the museum. I provide fun facts about our marine life aquarium and the animals’ daily routines. I also educate our visitors on how to handle the animals, assist with implementing new policies and procedures to ensure daily operations run efficiently and oversee daily operations in the gift shop.
●SOUTHPOINT STARBUCKS BARISTA—Las Vegas, NV
JUN 2024- MAY 2025
●My job for this company was to deliver exceptional customer service in a high-volume, fast-paced environment by crafting customized beverages and fostering a welcoming atmosphere.
●Prepare and serve a wide range of handcrafted espresso and tea-based drinks, adhering to Starbucks’ quality and safety standards.
●Operate POS systems efficiently, manage cash transactions, and maintain accurate order processing.
●Collaborate with team members to ensure smooth store operations, including inventory management, restocking, and maintaining cleanliness.
●Uphold Starbucks’ mission and values by creating meaningful connections with customers and contributing to a positive team culture.
●PACKAGE HANDLER- LAS VEGAS, NEVADA
APRIL 2025- CURRENT
I am tasked with scanning and loading various items onto the Fedex delivery trucks.
EDUCATION
HOUSTON COMMUNITY COLLEGE — Houston, TX
AUG 2021 - MAY 2023
UNIVERSITY OF HOUSTON — Houston, TX
AUG 2023 - DEC 2024
AWARDS
●College Honors Student - Fall 2021
●Dean's List Student - Spring 2023
●College Honors - Fall 2023
Contact this candidate