Human Resources Project Management

NANCY BAXTER

*********@*****.*** 314-***-**** House Springs, 63051 MO www.linkedin.com/in/nancybaxter Professional Summary

• Managed a 12-year global incentive program for Pentair PIP, delivering events for 1,200 to 1,600 attendees in Maui, Ireland, Tahiti, and more, achieving over 98% client satisfaction.

• Led logistics and execution for 38 national training workshops in 7 months, achieving 100% on-time delivery, and consistent cost savings.

• Secured top-tier entertainment (e.g., Brad Paisley, Darius Rucker), boosting program participation by over 20% through enhanced event experiences.

Areas of Expertise

• Budget Oversight

• Event coordination

• Project Management

• Strategic communication

• Client Relationship Management

• Sales Strategy and Proposal Development

• Business Strategy

• Logistics Optimization

• Contract negotiation

• Strategic Networking

• Analytical problem solving

• Leadership and Team Development

Career Profile

Independent Contracting nmbEvents 02/2025 - Current

• Partnered with Human Resources to support workforce planning and employee relations, contributing to a 15% improvement in organizational efficiency and team alignment.

• Utilized advanced technical skills to troubleshoot and resolve mechanical issues, completing over 200 equipment repairs annually, with a 98% first-time fix rate.

• Analyzed operational data and performance metrics across departments, identifying cost-saving opportunities that led to a 12% reduction in downtime.

• Resolved over 150 customer inquiries monthly via phone and email, maintaining a 95% satisfaction rating through prompt and effective communication.

Event Manager One10 LLC - Moraine, OH 03/2024 - 11/2024

• Led end-to-end planning and execution of virtual and in-person events, managing 10+ concurrent projects using standardized event management processes to ensure on-time delivery, client satisfaction, and stakeholder alignment.

• Oversaw event logistics, vendor coordination, and registration processes, resulting in a 98% on-time milestone completion rate; collaborated cross-functionally with suppliers and internal teams to streamline communications and operations.

• Managed project budgets of up to $500K, ensuring financial accuracy, forecasting, and reporting; proactively identified and resolved client issues to maintain a 100% client retention rate across assigned accounts.

• Utilized event tech platforms and data tools to drive reporting accuracy, support real-time collaboration, and compile post- event debriefs, thereby increasing actionable insights and stakeholder engagement by 30%. Senior Meeting Event Manager / Travel Account Manager Maritz Global Events - Fenton, MO 10/2007 - 01/2024

• Served as the primary client liaison and team lead for complex travel and event programs, managing end-to-end planning from pre-sale to final billing, including vendor negotiation, contract execution, and client communication across 15 or more large-scale events annually.

• Oversaw cross-functional project teams to ensure the successful execution of all deliverables, maintaining 100% compliance with timelines, quality standards, and client specifications; facilitated weekly status meetings with stakeholders to ensure alignment and transparency.

• Managed program budgets of up to $1M, including forecasting, reconciliation, and reporting; developed initial cost proposals, and tracked client-driven budget variations to maintain financial accountability and accuracy.

• Directed logistics for VIP experiences and high-touch events, coordinated third-party partnerships (hotels, DMCs, air travel), and produced detailed itineraries, resulting in a 95% satisfaction rate among executive-level attendees. Owner Baxter Travels - Fenton, MO 06/1998 - 12/2010

• Oversaw all operational functions including finance, human resources, marketing, and public relations, streamlining business processes and enhancing service delivery in high-end family travel markets.

• Produced and facilitated over 20 “Seminars at Sea” aboard major cruise lines, equipping travel agents with destination knowledge and sales strategies that boosted client engagement and conversion rates.

• Executed large-scale international incentive programs for Pentair (2012–2023), managing logistics for 1,200–1,600 attendees across diverse locations such as Ireland, Cancun, and Tahiti.

• Negotiated high-profile entertainment contracts and led 38 annual workshops across U.S. cities, ensuring flawless execution and high client satisfaction through strategic planning and stakeholder coordination Education and Training

Southeast Missouri State University United State 1998 Computer Programming

Certifications

• Certified Meeting Professional, Events Industry Council, 2016

• Certified Incentive Specialist, Events Industry Council, 2019

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