Technical Services Engineer (Cardiac Rhythm Management)
Resume:
A Bachelor’s Degree in Engineering
(Bio-Medical) With Honors
LATHA NAIR
MURALITHARAN
PATIENT-F O C U S E D
B I OMEDICAL
P R O F E S S I O N A L
TECHNICAL SERVICES
ENGINEER
Empathetic engineer with a strong
foundation in patient support,
education, and communication. Known
for blending technical skill with heart-
centered care, I thrive in roles where
people feel seen, safe, and valued.
Currently seeking meaningful
opportunities that align with purpose
and growth.
NOV 2021 - PRESENT
Provide clinical and technical support to physicians, healthcare professionals, patients, and internal teams regarding Abbott CRM devices.
Act as Subject Matter Expert (SME) on supported products, offering advanced software and application support at the point of care.
Collaborate with field service and sales teams on device servicing, part orders, and customer escalations.
Respond to inquiries via phone, email, and remote
platforms, ensuring prompt resolution of technical and clinical issues.
Guide patients and clinicians during procedures, offering reassurance and clarity with real-time support.
Maintain and update knowledge databases, contributing to best practices, technical bulletins, and support content. Conduct product evaluations and testing based on field reports; escalate software feedback to development teams. Champion risk management and continuous improvement in service quality and process efficiency.
Ensure full compliance with FDA regulations, internal SOPs, and quality standards.
TECHNICAL SERVICES ENGINEER (CARDIAC
RHTHM MANAGEMENT)
ABBOTT PENANG
EXPERIENCE
***********@*****.***
CONTACT
UNIVERSITY OF
TECHNOLOGY MALAYSIA
EDUCATIONS
www.linkedin.com/in/latha-
nair-23760a185
REFERENCE
REFERENCES AVAILABLE
UPON REQUEST
A Diploma in Electronic Engineering
(Computer)
POLITEKNIK UNGKU OMAR
AUG 2020 - OCT 2021
CUSTOMER SERVICE EXECUTIVE
STARTEK JOHOR
Resolved customer concerns via inbound/outbound calls, live chat, and email, ensuring satisfaction and timely follow- up.
Assisted with refunds, appeasement, and account
verification, maintaining a calm and empathetic tone in high-pressure situations.
Advised customers on SOPs, payment issues, and account information, contributing to transparency and trust. Managed high call volumes using customer service
software and CRM tools, maintaining quality with efficiency. Documented all interactions, compiled customer
satisfaction reports, and supported policy updates and renewals.
Collaborated with team leads and managers to enhance service delivery and conflict resolution protocols. EXPERTISE
Cardiac Rhythm Management (CRM)
Device Support
Clinical Interfacing with Physicians &
Patients
Medical Device Operations & Escalation
Management
Cross-Functional Medical Affairs
Communication
Navigating Complex Healthcare
Ecosystems
Enhancing Patient Experience Through
Technical Assurance
JUN 2018 - AUG 2018
B I OMEDICAL ENGINEER - I NTERN
HAT 94 KEM TERENDAK,MELAKA
Performed planned and preventive maintenance (PPM) on a range of medical devices across multiple brands and models.
Supported device troubleshooting and on-site technical assessments to ensure equipment reliability.
Attended CRRT (Continuous Renal Replacement Therapy) device training, enhancing knowledge of life-support systems.
Collaborated with medical staff and vendors for repairs, procurement, and usage guidance.
Prepared documentation, reports, and purchase orders, maintaining accurate service records and inventory flow. Contributed to equipment upkeep and patient safety by ensuring timely inspections and repairs.
Strengthened interpersonal and people management skills through cross-functional coordination.
SKILLS
Patient-Centered Communication
Cross-Functional Collaboration
Clinical & Technical Device Support
Empathetic Stakeholder Engagement
Troubleshooting & Decision-Making
Report Writing & Documentation
Conflict Resolution
Adaptability Under Pressure
Time & Priority Management
CRM Systems & Medical Software
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