Collection Specialist Customer Service

Eric Beaufort

COLLECTION SPECIALIST

Atlanta, Ga 347-***-**** *************@*****.***

Professional Summary

Committed Collection Specialist dedicated to providing quality care for customer satisfaction. Vast knowledge of FDCPA and HIPAA regulations. Over 15 years of experience in customer service with excellent time management skills. Efficient, hardworking, and ready to join my next team.

Experience

Cloudtruck, Driver Onboarding Representative - June 2024 - June2025

• Recruited new talent by calling over 70 potential drivers daily and sharing details about the agency

• Assisted with onboarding by ensuring medical and drug screenings for drivers are scheduled and completed

• Developed and maintained a system for tracking and managing recruited drivers through Salesforce

• Ensured all drivers are compliant with all safety regulations such as DOT, FMCSA, and current state laws

PROBLEMZTOSOLVE, Insurance Verification Representative - January2023- April 2024

• Verified patient insurance coverage and explained insurance billing procedures

• Processed insurance claims and handled insurance denials

• Conducted data entry and verification to ensure data accuracy and completeness Pratt Industries, Safety Coordinator - August 2022 - December 2023

• Developed and maintained a system for tracking and managing driver and vehicle safety compliance for DOT, FMCSA, and State regulations

• Ensured driver logs and trip sheets are completed properly and submitted to Corporate Fleet Safety in a timely manner

• Maintained records on all vehicle accidents and Motor Vehicle Accident Register for all DOT recordable accidents

• Assisted with onboarding by ensuring medical and drug screenings for drivers are scheduled and completed

Bank of America, Collection Agent - March 2022 - August 2022

• Established relationships with customers to understand their situation and build trust to increase payment rate

• Handled 100 -150 inbound and outbound calls daily to collect repayment on past due accounts

• Negotiated payment arrangements with customers to reduce overdue accounts

• Communicated effectively with customers to explain account status and resolve disputes Volume Transportation, Safety Coordinator - July 2021 - March 2022

• Developed and maintained a system for tracking and managing driver and vehicle safety compliance for DOT, FMCSA, and State regulations

• Ensured driver logs and trip sheets are completed properly and submitted to Corporate Fleet Safety in a timely manner

• Maintained records on all vehicle accidents and Motor Vehicle Accident Register for all DOT recordable accidents

• Assisted with onboarding by ensuring medical and drug screenings for drivers are scheduled and completed

Comcast, Sales Support - December 2019 - May 2021

• Generated new leads and opportunities through networking, cold-calling, and other sales

& marketing techniques

• Analyzed sales data and trends to identify new growth opportunities and optimize sales performance

• Identified and addressed customer challenges to ensure customer satisfaction and retention

• Negotiated complex deals with customers that resulted in mutually beneficial outcomes Hollis Cobb, Medical Debt Collection Agent - September 2018- December 2019

• Maintained compliance with HIPAA and FDCPA regulations

• Handled over 100 inbound and outbound calls daily to collect repayment on past due accounts

• Negotiated payment arrangements with customers to reduce overdue accounts

• Transmitted workman's compensation, personal injury, and personal insurance claims for payment

Change Healthcare, Financial Counselor - July 2017- August 2018

• Identified coverage sources, communicated financial responsibility, collected and processed payments

• Maintained compliance with HIPAA regulations

• Represented the hospital in financial matters pertaining to obtaining payment on patient accounts during pre-admission and inpatient phases of the patient’s visits

• Confirmed eligibility and insurance verification Unity7 Professionals - December 2016 - June 2017

• Performed Skip tracing to locate consumers or businesses to obtain repayment of past due debts

• Called on delinquent accounts to set up payments / arrangements via credit cards, debit cards and checks

• Maintained portfolio consisting of car loans, personal loans, 2nd mortgages, checking accounts and credit cards

• Maintained compliance with FDCPA regulations

Partners Pharmacy - July 2015 - November 2016

• Made outbound calls on assigned delinquent accounts for outstanding revenue

• Prepared accounts for collection agency for company’s attorney

• Verified and confirmed patient insurance benefits and claim status via EMEVS/Medicaid

• Maintained compliance with HIPAA and FDCPA regulations

• Formulated collection letters on outstanding private balances Education

Bushwick High School, Brooklyn, NY

High School Diploma Major: Mathematics Minor: Computer Science Skills & abilities

• FDCPA & HIPAA Regulations

• Large volume of inbound and outbound calls

• Communication

• Leadership

• Microsoft Office 365

• Salesforce

• Organization

• Teamwork

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