Customer Service Work-From-Home

Virginia Lopez - Resume

Virginia Lopez

Lubbock, TX 79416

*************@*****.*** 806-***-****

Bilingual: English & Spanish

PROFESSIONAL SUMMARY

Dedicated and compassionate bilingual professional with over 5 years of experience in customer service, technical support, and caregiving roles. Proven ability to thrive in remote work environments with strong communication, problem-solving, and multitasking skills. Known for being dependable, fast-learning, and personable. Currently seeking a full-time, work-from-home customer service position where I can provide exceptional support and be a valuable team member.

SKILLS

- Bilingual Customer Service (English/Spanish)

- Conflict Resolution & Empathy

- Call Center & Remote Support Tools

- Medical Terminology & Billing (Certified)

- Active Listening & Communication

- Data Entry & Administrative Support

- Independent, Reliable, and Tech-Savvy

EDUCATION & CERTIFICATIONS

Associate of Applied Science: Medical Billing & Coding

Vista College – Online Lubbock, TX 11/2019

- GPA: 3.74 Dean's List & Honor Roll

Certifications:

- Certified Billing & Coding Specialist

- Child Development Associate Certification

- CPR, BLS, ARRT Certified

- Valid Driver’s License

PROFESSIONAL EXPERIENCE

Family Care Sabbatical – Lubbock, TX

Full-Time Grandparent & Caregiver 02/2022 – 06/2025

- Provided full-time care and emotional support for grandchildren during early developmental years.

- Maintained household structure, scheduling, and multitasking under pressure.

- Strengthened patience, empathy, and conflict resolution—essential in customer-facing roles.

Senior Caregiver (Self-Employed) – Lubbock, TX

In-Home Companion & Care Support 03/2020 – 01/2022

- Assisted bedbound father during COVID-19 recovery until his passing in 2022.

- Provided full daily care, medication tracking, and emotional companionship.

- Learned to remain calm and solution-focused in emotionally intense situations.

Habilitation Coordinator – South Plains Community Action – Lubbock, TX

02/2018 – 07/2020

- Managed support plans for individuals with developmental needs.

- Maintained client documentation, improved communication flows, and tracked progress.

Bilingual Advanced Tech Support – AT&T Mobility – Lubbock, TX

01/2015 – 07/2018

- Delivered exceptional Spanish/English customer service via phone and remote tools.

- Resolved technical issues efficiently while maintaining customer satisfaction.

- Trained in high-volume call environments and CRM systems.

ASSESSMENTS & TOOLS

- Customer Focus & Orientation: Proficient

- Medical Billing, Terminology, Data Entry: Proficient

- Receptionist/Admin Assistant Skills: Proficient

- Privacy & HIPAA Protection: Proficient

PERSONAL INFORMATION

- Work Authorization: Authorized to work in the U.S.

- Availability: Full-Time Remote Preferred

- Relocation: Willing within Lubbock County

- LinkedIn/Online Resume: https://bold.pro/my/virginia-lopez-250*********/403r

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