Mental Health Customer Service

Djuana Smith

219-***-**** • ***************@*****.*** • Gary, IN 46404

Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.

Personal

Summary

Skills • Sharps Disposal

• Tracking Specimens

• Drawing Blood

• Specimen Collection

• Butterfly Venipuncture

• Performance Assessment

• Mental Health Support

• Meal Planning and Preparation

• Ambulation Assistance

• First Aid and CPR

• Healthcare Education

• Vital Signs Monitoring

• Evidence Storage

• Casting Kit Use

• Document Preparation

• Court Procedures

• Meter Testing Equipment

• Biological Evidence Testing

• Report Writing

• Flexible Schedule

• Team Building

• Training & Development

• Customer Service

02/2023 - Current

Phlebotomist /Clinical Laboratory Assistant, Onyx Fingerprinting &Lab Service, Hammond, IN

12/2021 - Current

Direct Support Professional, Intrinsic Home Care Inc, Highland, IN Experience

Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.

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• Maintained clean and organized work area with adequate supplies and reagents.

• Obtained samples for testing following standard protocols.

• Isolated, identified and prepared specimens for examination. Maintained detailed logs of experiments and relevant data and updated databases with new information.

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• Monitored lab supplies and proactively replenished for convenience and availability. Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expenditure log.

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• Collected, labeled and stored lab samples according to laboratory specifications.

• Prepared specimens and forms for transport to outside laboratories.

• Maintained accurate records of collected specimens and test results.

• Reported any abnormal results or trends to supervisor or laboratory manager.

• Documented patient information into electronic medical records system.

• Performed quality control tests on collected specimens.

• Verified patient information prior to specimen collection.

• Provided assistance to clinical staff during patient visits.

• Followed all safety protocols when handling hazardous materials. 10/2023 - 12/2023

COVID-19 Screener, MedTurtle Healthcare Solutions PRN, Hammond, Indiana Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

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• Maintained clean and well-organized environment for client happiness and safety.

• Supervised medication administration, personal hygiene and other activities of daily living.

• Followed care plan and directions to administer medications.

• Assisted individuals in development of social skills to become integrated in community.

• Assisted individuals in learning and developing new skills.

• Tracked and reported clients' progress based on observations and conversations.

• Assisted with planning and coordination of activities and outings based on individual needs.

• Accompanied or transported clients to appointments, errands and social activities. Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.

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Screened employees and visitors using specific protocol and non-contact infrared thermometers.

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• Offered protective masks and face shields to guests.

• Sanitized work area and sterilized equipment and instruments to comply with protocols. Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.

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• Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms. Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.

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• Greeted, guided and offered assistance to patients and visitors. 11/2023

Gifted Hands Academy, Hammond, IN

Phlebotomy Certification CPT

06/1983

High School Diploma

Calumet New Tech High School, Hammond, IN

Education And

Training

Gifted Hands Academy strives to provide an academic setting that will allow students to fulfill their dream of creating a meaningful career in the healthcare field in the role of Phlebotomy.

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GHA's focus is to train and educate interested individuals in the art of Phlebotomy, by utilizing the educational, ethical knowledge and skills needed to embark on an entry level career as a certified phlebotomist.

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64 clock hours of classroom training, including anatomy and physiology of the circulatory system, specimen collection (including venipuncture and skin punctures), specimen processing and handling, and laboratory operations, and 100 clock hours.

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Gifted Hands Academy offers On-Site clinical performing 30 unaided successful venipunctures.

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Performed 10 successful capillary punctures with the proper adult/child ratio. Performed 100 clinical hours in a phlebotomy setting Followed established safety precautions.

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Interacted with patient and co-workers in a professional manner, Applied professional liability and health and safety requirements, to include universal precautions.

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Related anatomy, physiology, and appropriate medical terminology to phlebotomy procedures.

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• Provided experience required for national certification.

• Arts and Culture: This consists of subjects like painting, culture, history, media and language. Politics and the Economy: This consists of subjects like politics, economics, business administration and accounting.

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Society and Ethics: This consists of subjects like religion, law, government, international relations, and philosophy.

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Science and Technology: This consists of subjects like physics, chemistry, math's, robotics,computer science.

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• High school diploma was achieved

Gary City Health and Human Services Department Gary, Indiana October 2023

• Performed 50 successful unaided venipunctures

• Performed 100 clinical hours at the Gary health department

• Followed established safety precautions

• Interacted with patient and co-workers in a professional manner Phlebotomy

Externship

Certifications And

Licenses

• BLS CPR Certified

• Certified Phlebotomy Technician (CPT)

• NHA Certified

References References available upon request.

Contact this candidate