Hospitality, high energy, customer service, marketing, admin support

Kiona Cole

**********@*****.*** · 469-***-**** · linkedin.com/in/kiona-cole-06a1551ab

Administrative Support Client Relations Marketing, Social Media

Detail-oriented and results-driven professional with background in administrative operations, client engagement, social media strategy, and project coordination. Proven ability to manage timelines, coordinate marketing initatives, streamline communication, and support organizational goals. Skilled at multitasking, problem-solving, and fostering collaborative environments. Passionate about brand growth, streamlined operations, and driving projects forward with precision and a client-focused mindset. I am actively seeking a role where I can apply my operational and interpersonal strengths in a dynamic team environment.

SKILLS

●Project & Task Coordination

●Cross-Functional Team Collaboration

●Client Relationship Management

●Scheduling & Calendar Management

●Marketing Support & Content Creation

●Process Optimization

●Time Management & Multitasking

●Social Media Content Creation & Scheduling

●Canva & Visual Design

●Brand Strategy & Messaging

●Email Campaign Support

●Administrative, Executive Support

●Calendar & Travel Management

●Event & Meeting Coordination

●CRM Tools & Microsoft Office Suite

EDUCATION & PROFESSIONAL DEVELOPMENT

The University of Texas at Austin

Bachelor’s Degree in Nutrition Sciences Graduation Date: May 2024

She Sells Academy – Sales Training Program

●High-ticket sales, client relationship-building, and objection handling

Pilates Instructor Certification

●Comprehensive 500-hour training in fitness coaching, movement mechanics, and client engagement

Barre Above Pilates Focus Certified

●Gained expertise in delivering safe, effective, and dynamic barre fitness classes for diverse fitness levels.

●Demonstrated strong knowledge of movement mechanics, class programming, and music integration.

●Skilled in cueing, modifications, and progressions to accommodate all participants.

●Trained to create inclusive, high-energy group fitness experiences that enhance flexibility, balance, and core strength.

PROFESSIONAL EXPERIENCE

AMN Healthcare Recruitment Consultant

Boca Raton, FL September 2024 - February 2025

●Managed strategic accounts by developing and maintaining strong client relationships.

●Analyzed market trends and supported CRM operations

●Conducted consultative sales conversations to align clients with optimal solutions.

●Negotiated compensation packages to ensure competitive offers and drive profitability.

●Provided administrative support to recruitment team and clients

Club Pilates Senior Sales Representative

Austin, TX April 2023 - May 2024

●Managed high-value client accounts, increasing retention through strategic engagement and collaborated on local marketing campaigns to boost studio visibility

●Developed customized sales presentations, executed targeted marketing strategies, and handled daily administrative tasks

●Actively used community engagement efforts, networking with local businesses and influencers to bring new clients in

●Led community outreach initiatives to drive brand recognition and customer acquisition

The Impeccable Pig Retail Sales Lead

Austin, TX August 2021 - December 2021

●Managed merchandising and visual storytelling to reflect brand identity

●Delivered tailored customer experiences to strengthen brand loyalty.

●Trained staff on customer engagement strategies and upselling techniques

●Contributed to social media ideas for product highlights and promotions

●Led merchandising and inventory management initiatives to drive sales growth.

MARKETING & BUSINESS DEVELOPMENT EXPERIENCE

23 Nutrition Therapy Marketing Intern

Remote May 2023 - December 2023

●Created compelling promotional materials and social media campaigns to enhance brand visibility.

●Designed engaging templates and graphics using Canva, aligning with brand strategy.

●Collaborated with cross-functional teams to execute targeted marketing initiatives

●Coordinated cross-platform messaging to maintain consistent brand voice

ADDITIONAL EXPERIENCE

The Cotton Patch Cafe – Hostess and Server

Flower Mound, TX January 2019 - August 2019

●Delivered high-level customer service in a fast-paced environment, ensuring customer satisfaction.

●Handled multitasking duties including seating guests, managing orders, and assisting other departments.

Natural Health Healing Center LLC Chiropractic Assistant

Plano, TX January 2016 - January 2019

●Managed client scheduling and front-desk operations, enhancing customer service efficiency.

●Assisted with patient intake, providing a seamless customer experience.

LEADERSHIP & ACTIVITIES

●Gamma Iota Sigma, Gamma Zeta Chapter – Pledge Class Treasurer

●Texas Stumo – Member

●Texas Club Tennis – Active Team Member

TECHNICAL SKILLS & INTERESTS

●CRM & Sales Platforms: Salesforce, Microsoft Office Suite

●Marketing & Outreach: Social Media Strategy, Canva, Email Marketing

●Languages: Conversational in Mandarin Chinese

●Personal Interests: Health & Wellness · Digital Design · Community Events · Fitness Instruction · Content Creation

Work Eligibility: Eligible to work in the U.S. with no restrictions

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