Customer Service Data Entry

EXPERIENCE

Medical Office Receptionist, Endeavor Health, May 2024 - April 2025

© Managed patient scheduling, insurance verification and medical records with accuracy and

efficiency.

Proficiently answered multiple phone lines and routed calls accordingly.

Performed data entry tasks for patient information into practice management software system.

Processed payments accurately, including cash, check, credit card and electronic funds transfer.

Generated daily reports on patient visits from Electronic Health Records system.

Prepared discharge instructions for patients following hospitalization.

Provided excellent customer service to patients in a courteous and professional manner.

Maintained accurate filing systems for patient charts, documents and reports.

Collaborated closely with clinical staff to maintain efficient workflow within the office environment.

Ensured compliance with HIPAA regulations through confidential handling of all patient

information.

Collected co-payments and co-insurance and issued appropriate receipts during check-in.

Scanned and documented new patient information in electronic health records for registration

purposes.

© Greeted patients immediately upon arrival, providing excellent customer service.

Patient Access Representative, Swedish Covenant Hospital, January 2023 - April 2024

Chicago, IL

© Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient

information during all interactions.

Stayed calm under pressure to and successfully dealt with difficult situations.

© Adapted quickly to changing demands within the healthcare environment, demonstrating

flexibility and a strong commitment to quality patient care.

© Provided excellent customer service through active listening skills, understanding patient needs,

and offering tailored solutions where applicable.

© Managed challenging situations effectively by remaining calm under pressure while resolving

conflicts or addressing dissatisfied patients professionally.

Contact this candidate