Specialist Ii Service Representative
Resume:
**************@*****.***
Virginia Beach, Va
C O N T A C T
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Computer proficiency
Leadership experience
Communication skills
Organization
People skills
Collaboration talent
Problem-solving abilities
Microsoft Excel
Math (statistics and probability
Logic and analysis
George W. Carver High School
CERTIFICATIONS
Honors
Diploma 2017
ACCOUNT SPECIALIST II 2019-2020
PORTFOLIO RECOVERY ASSOCIATES
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep information confidential
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts Report on collection activity and accounts receivable statusHandling questions, issues and providing detailed information on requirements, processes, and policies.
L A N G U A G E S
English
T I A N A R A N D O L P H
DOMA TECHNOLOGIES 2024-2025
Business Development: Identifying and securing new opportunities for expansion in various markets.
Strategic Partnerships: Building and maintaining relationships with key industry partners.
Product Development/Solution Architecture: Collaborating to innovate and refine offerings to meet client needs. Program Management: Overseeing the successful delivery of projects, ensuring alignment with company goals, timelines, and budget. Managing teams and processes to ensure efficiency and effectiveness across all phases of program execution. Patient Service Representative: Supports Medicaid and Medicare beneficiaries to ensure they are informed, updated, and assisted when necessary. This position responds to questions from beneficiaries, triages beneficiary calls, performs case intake, and staffs the Medicare Helpline as required.
ALORICA 2017 - 2019
CUSTOMER SERVICE REPRESENTATIVE
Respond promptly to customer inquiries and concerns via phone, email, or
chat
Resolve customer issues and complaints effectively and efficiently Manage high volumes of inbound and outbound calls
Maintain accurate records of customer interactions and transactions Provide up-to-date product and service information to customers Upsell products and services to customers when appropriate Escalate customer issues to the appropriate department or manager as
needed
Collaborate with other departments to resolve customer issues and concerns
Maintain a positive and professional attitude at all times Continuously improve your knowledge of products and services Meet or exceed performance targets, such as call volume and resolution
time
Adapt to new technologies and processes as they are implemented Participate in training and development programs to improve customer
service skills and knowledge
Contribute to team goals and initiatives to improve customer satisfaction
and retention
Provide feedback to management on customer issues, concerns, and
trends.
C O V E R L E T T E R
T O W H O M I T M A Y C O N C E R N,
I am writing to express my interest in this role at your company. I am excited about the opportunity to contribute my skills and experience to your organization. Being a highly motivated person with 6 years of high experience in multiple fields of work. I have developed a strong track record of success in customer service and many industries including health care. I believe my skills and experience make me a great fit for this company. In my previous role, I have demonstrated the ability to lead and communicate. I am a team player who is committed to delivering high-quality of work on time and within budget. I am comfortable with working independently as well as collaborating with others to achieve high setting goals. I am also able to list any additional relevant skills such as, problem-solving, fast learner, overachiever, and active listener. I am always ready to take on new challenges and responsibilities.
I am truly excited about the opportunity to join the company and contribute to your mission. I believe that my experience and skills align with your needs. As you take a look at my resume you will see I have everything and more for this role. I look forward to hearing from you about this opportunity.
. S I N C E R E L Y,
T I A N A R A N D O L P H
Tiana Randolph
T I A N A R A N D O L P H
Contact this candidate