Customer Service Project Management

LADEJI THOMAS LANRE

Accra, Ghana GP **** +233********* ********@*****.***

Personal Summary

Dynamic compliance professional with proven success at SSNIT, excelling in problem-solving and strategic marketing. Adept at enforcing compliance and recovering outstanding contributions, while fostering strong client relationships. Skilled in financial accounting and passionate about driving results through effective communication and teamwork. Committed to enhancing organizational performance and compliance standards. Skills

Team player

Problem-solving skills

Good communication skills

Good report-writing skills

Facilitator

Motivator

Fast learner

Knowledge of Social Security Law (Act 766 and L) I 1989 Ability to work under pressure

Operation Business Suite Software

Microsoft Word

Microsoft Excel

PowerPoint

Customer Service

Project management

Financial accounting

Cost accounting

Strategic Marketing

Econometrics

Experience

ASSISTANT COMPLIANCE OFFICER II 01/2014 - Current Social Security & National Insurance Trust (SSNIT) Embark on periodic field combing to uncover unregistered employers and employees for coverage Enrolment and re-enrolment of both new and existing workers unto the Scheme promptly Registration of new establishments

Ensure prompt submission and payment of contribution reports by employers Ensure retrieval of outstanding contribution reports Stringently investigate and ensure cessation of non-compliant issues such as outstanding contribution reports, outstanding payments, outstanding penalties, dishonored cheques and queried contribution reports Conduct periodic inspections or audit to enforce compliance by all employer and information update Periodic issuance of demand notices to defaulting employers, prosecute recalcitrant employers and also assist employers in negotiation of accrued debt

Preparation of indebtedness schedule and negotiated arrears report Follow up on employer/ employees

Regularly monitor indebtedness schedule to ensure prompt arrears retrieval Set and monitor targets for Branch, with respect to prosecution of defaulting employers Recommends defaulting establishments for publication and prosecutions Recommend prosecution of defaulting employers for arrears retrieval Periodically, conducts public education on the benefits of the Scheme and compliance with the law Provide input for preparation of the Branch Annual Action Plan Ensure the update and distribution of Statements of Account to employees through their establishments ASST. ACCOUNT OFFICER / MARKETING SUPERVISOR 01/2009 - 01/2014 Motohaus Oil Company Limited - Adenta

Communicate with clients to record their request for supply Monitoring the movement of products to clients to ensure they are delivered under good condition Preparing of petty cash

Preparing of unified Petroleum Price Fund to National Petroleum Authority Reconciling trade creditors and trade debtors Accounts Manage the operation of GCNET and CEPS declarations Manage and coordinate Lube sales and Tyre Servicing Centre Devising robust marketing and sales strategies

NATIONAL SERVICE PERSONNEL 09/2008 - 08/2009

Ministry of Food and Agriculture (SRID)

Undertaking research from the market in terms of prices of farm produce Visiting various farmers to study their farm produce Sales promotions and educating farmers

Report writing

MARKETING OFFICER (INTERNSHIP) 08/2007 - 09/2007 Readwide Limited - Kanda

Canvassing for customers and Law firms

Report writing and daily itinerary

Reconciling customers account

Calling customers on their requisition for immediate supply Educational Background

Ghana Institute of Management And Public Administr - Accra, Ghana MBA Finance, Expected in 12/2026

Kwame Nkrumah University of Science & Technology (KNUST) - Kumasi, Ghana Master of Science Economics, Finance & Banking 11/2017

Shelly's Investment & Management Limited - Accra, Ghana Certificate Oil & Gas Management Training & Capacity Building, 06/2012 Ghana Institute of Management And Public Administration (GIMPA) - Accra, Ghana Bachelor of Science Marketing, 06/2012

Accra Polytechnic - Accra, Ghana Higher National Diploma (HND) Marketing, 06/2008

Presbyterian Senior Secondary School – Osu - Accra, Ghana High School Diploma 06/2004

A.M.E Zion Basic School – Mamprobi - Accra, Ghana GED 06/2001

References

Peter Adu-Amoah, Branch Manager, SSNIT, 020******* Emmanuel Gyamfi, Lecturer, GIMPA, 054*******/020******* Naval Capt. Emmanuel Asante, Naval Captain (Ghana Navy), Ghana Armed Forces Extracurricular Activities

Staff on Fleek for October 2019 for delivering excellent customer service. A Motivational Speaker and Founder of 'The Positive Thinkers Group'. Vice President of Mark Hayford Memorial Baptist Church Youth Fellowship. Prayer secretary for National Union of Baptist Student (A-Poly chapter) 2008. Assisting J.H.S and S.H.S students in Accounting, Economics, Business Management, Cost Accounting, mathematics. Hobbies and Interests

Reading

Surfing the internet

Music

Swimming

Socializing

Languages

English

Ga

Twi

Little French

Personal Information

Date of Birth: 08/29/89

Nationality: Ghanaian

Marital Status: Single

Religion: Christian

Courses Undertaken

Econometrics

Macro and Micro economics

Monetary Economics & Policy

Investment & Portfolio Management

Marketing Strategy

Supply Chain Management

Strategic Business Policy

Financial Management

Cost Accounting

Project Management

Customer Service

International Business Management

Customer Behaviour

Marketing Environments

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