Franchise Business Partner, Salesforce Onboarding

Work Experience

Salesforce Consultant Dogtopia Enterprises, LLC Jul 2021 - Current

Led the end-to-end development and implementation of Salesforce solutions, ensuring seamless integration with existing systems and aligning with business requirements. Managed feature requests and backlog development, prioritizing tasks and collaborating with cross-functional teams to deliver continuous enhancements to the Salesforce platform. Conducted regular training sessions for end-users, created video tutorials and Quick Reference Guides (QRGs), and ensured effective user adoption and ongoing support for Salesforce features and best practices. Collaborated with business stakeholders to assess needs and design custom Salesforce solutions that improved operational efficiency and streamlined processes.

Provided post-implementation support and troubleshooting, resolving issues quickly to minimize downtime and ensure optimal system performance.

Franchisee Business Partner Dogtopia Enterprises, LLC Jul 2021 - Current Managed 40+ franchise locations, providing strategic guidance and operational support, fueling growth and profitability.

Conducted operational and sales technique workshops, improving franchisee sales performance by 10% year over year. Curated marketing plans resulting in increased lead generation by 20% through digital optimizations and guerilla efforts.

Analyzed profit and loss statements to maximize top-line sales and reduce operational expenses, leading to a 15% increase in EBITDA on average

General Manager Dogtopia of North Austin May 2018 - Jul 2021 Managed dynamic scheduling for 20+ employees, optimizing labor efficiency within budget constraints, thereby maintaining labor costs at 40%

Achieved impressive sales revenue growth, increasing by 40% in 2019 and further by 30% between 2019 and 2021. Led daily operations, focusing on delivering high-quality service, resolving customer complaints, and implementing procedures to enhance service quality.

Spearheaded HR functions, including recruiting, onboarding, disciplinary actions, employee reviews, and coordinating team meetings and outings.

Recognized as General Manager of the Year in 2019 for outstanding leadership and contributions to business success. Education

Bachelor of Arts - English University of Texas at San Antonio Aug 2013 - Dec 2017 Allison Emanus

Salesforce Consultant & Product Owner

San Antonio, TX

linkedin.com/in/allison-emanus

*******.*.******@*****.***

210-***-****

Product Owner with extensive experience leading Salesforce implementation. Skilled in managing feature requests, delivering product demos, and driving platform enhancements in alignment with business goals. Focused on user adoption, providing training and ongoing support to ensure optimal system performance.