Customer Service Qa Analyst
Resume:
Shanelle Jones
Newport News, VA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Manager
DICK'S Sporting Goods-Richmond, VA
July 2021 to Present
At Dicks sporting goods work with suppliers to help them meet their high standard for product quality
and safety, ethics, social and environmental principles. QA analyst verify that customer service practices
comply with internal policies and regulatory requirements. Operating forklift.
Warehouse Worker
Target-Williamsburg, VA
October 2016 to July 2021
Inspect the product before being shipped out to the customer to make sure that it meets company
standards along with safety. Provide feedback, construct the feedback to supervisors and teammates to
help improve performance. Share feedback and engage on learning and development for the team to
recommend enhancements to service quality. Operating forklift.
Quality Control Inspector
Walmart-North carolina
July 2012 to August 2016
Check and inspect product before being shipped to the customer for quality and safety. Giving feedback
to the company to insure customer satisfaction
Call Center Customer Service Representative
Ventron Management LLC-Raleigh, NC
March 2007 to June 2016
Answer the phone, Cater to my customers, answer any needs or concerns
Education
High school diploma or GED in Accounting
Woodside High School
September 2000 to June 2004
Skills
+ Managing (10+ years)
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