Customer Service Assistant Manager

Anthony Nanez

Phone: 626-***-****

Email: **************@*****.***

PROFILE

Resourceful and versatile professional seeking a position where my skills and abilities can be effectively utilized. Reliable, hard-working, and able to work well both in teams and independently. Eager to leverage my understanding of consumer needs and provide solutions to business challenges. With a strong work ethic and dedication to customer service, I am ready to adapt to any position that requires my skills and knowledge. EDUCATION

Bachelor of Science in Business Administration (Marketing Management) California Polytechnic University Pomona, Pomona, CA 2022 - 2024

Associate of Arts in Business Administration

Citrus College, Glendora, CA

2020 - 2022

WORK EXPERIENCE

Enterprise Rent-A-Car

Management Trainee Manager Assistant Assistant Manager Dates of Employment: [09/22/2024] – Present

● Management Trainee: Gained hands-on experience in sales, customer service, fleet management, and branch operations. Developed strong leadership and operational skills.

● Management Assistant: Promoted due to performance excellence, took on increased responsibilities overseeing daily branch operations, managed team performance, and supported the branch manager in achieving financial and operational targets.

● Assistant Manager (Current Position): Further developed leadership capabilities, drove growth, ensured high levels of customer satisfaction, and contributed to team development. Excelled in branch operations and fostering a positive customer service culture.

Gen Korean BBQ House

Server

Dates of Employment: [10/07/2020] – [07/10/2024]

● Delivered exceptional hospitality in a high-volume, all-you-can-eat restaurant.

● Promoted and upsold premium menu items, leading to increased revenue.

● Managed multiple tables efficiently, ensuring customer satisfaction through effective time management and strong communication skills.

● Contributed to positive customer feedback and repeat business by providing friendly, professional service in a fast-paced environment.

SKILLS

● Time Management: Excellent at organizing tasks and managing time effectively to meet deadlines in high-pressure environments.

● Strong Work Ethic: Proven track record of being reliable, consistent, and dedicated to delivering high-quality results.

● Technical Proficiency:

MS Word, MS PowerPoint, MS Excel, Google Docs, Google Sheets

● Mathematical Skills: Strong ability to handle financial and operational data, ensuring accuracy and efficiency in decision-making.

● Communication & Customer Service: Outstanding interpersonal and communication skills, with a focus on providing exceptional service and fostering positive relationships with customers.

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