Customer Service Call Center

tania Serrano

Call center representative

Punta Gorda, FL 33950

*********.*****@***.***

+1-941-***-****

Obtain an entry level position where I can grow within the company. Authorized to work in the US for any employer

Work Experience

CBHC op screener

CBHC - Punta Gorda, FL

January 2023 to Present

Customer Service Representative

Dealers Greatest Assets - Bonita Springs, FL

April 2019 to Present

I currently work with them from home.

Hairstyles

Cosmetology School - Fort Myers, FL

November 2012 to Present

I work from home as well

Front Desk Associate

Evenhuis Cardiology - Naples, FL

March 2014 to July 2016

• Take payments/books

• High volume calls

• Schedule appointment

• Referrals

• faxing/mailing

• Charts ready for patients

Barista/Cashier

Check In/Out - Fort Myers, FL

March 2014 to March 2014

Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments. Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers. Salon Solaris Fort Myers, FL

Cashier / Stock Clerk

April 2011 to March 2012

• Provided exceptional customer service

• Organize and stock shelves

• Check out customers, cash handle and make accurate change Cashier

Taco Bell - Fort Myers, FL

January 2010 to April 2011

• Provided exceptional customer service

• Provided menu suggestions, took orders, and delivered food

• Cash handled and made accurate change

• Maintain cleanliness and sanitation

Education

Medical Assistant Certification

AMB University - Port Charlotte, FL

March 2014 to Present

High school diploma in Cosmetology

Sunstate Academy - Fort Myers, FL

November 2012 to 2013

Skills

• Proficient in Medical Terminology

• Knowledge of Medical Law and Ethics

• Intake form and Medical coding

• Bilingual Spanish and English

• Computer skills (30wpm)

• High Call Volume 12.5 units per Hour (4 years)

• 96% Quality (1 year)

• 10 years' experience in customer service. (10+ years)

• Bilingual (10+ years)

• CSR (10+ years)

• Customer Care

• Call Center

• Customer Service

• Customer Support

• Hotel experience

• English

• Spanish

• Microsoft Office

• Typing

• Medical receptionist

• Medical scheduling

• Communication skills

• Driving

• Front desk

Certifications and Licenses

Medical Office Experience

Contact this candidate