Quality Manager Business Development

CHARLES J. HENSLEY

Franklin, Tennessee 615-***-****

***************@*******.*** www.linkedin.com/in/charles-j-hensley

SUMMARY

An innovative and results-driven management professional, with broad-based expertise in multi-site plant management, sole P&L responsibilities, Quality Management systems, project planning and execution, team development and leadership, contract development, and ISO implementation & auditing. A strong background in manufacturing environments, warehousing and distribution, and new business development. Utilizing effective communication skills to manage relationships with teams, suppliers, and customers. As a Lean 6 Sigma Black Belt, I have a proven aptitude for developing and implementing Lean Six Sigma DMAIC methods, programs, and initiatives that improve the quality of an organization’s processes, products, and services.

EXPERIENCE

COMPREHENSIVE LOGISTICS INC. (CLI), Spring Hill, Tennessee

Quality Manager 2024- Current

Managed site QMS (IATF 16949) for leading VAA automotive manufacture of assembled commodities for GM. Managed customer relationship both at CLI and at GM. Executed plans improving Quality scores for GM’s Built-In-Quality (BIQ) PCP/TEB & IATF audits. Improved team performance by developing new training strategy and improved Error Proofing audit results by 20%.

MULTIMATIC, Lewisburg, Tennessee

Quality Manager 2023- 2024

Managed site QMS (IATF 16949) for leading automotive manufacture of stamped & welded components for GM. Responsible for managing Continuous Improvement, supplier issues, corrective actions & customer complaints, team development and training. Performed daily KPI report-outs during Fast-Response team meeting and drove down scrap and defects per improvement plans.

LASKO PRODUCTS, Franklin. Tennessee

Interim Plant Manager & Quality Manager 2021- 2023

Lead a 300 person/3 shift operation – metal forming, welding, painting and assembly operation.

Responsible for overall leadership of plant QMS, quality metallurgical lab & continuous improvement initiatives. Accountable for ensuring effective management and improvement of quality systems to meet customer expectations and Corporate Quality objectives. Recent successes:

Developed Document Control system. (SOP’s, Work Instructions, Visual Aids, Training documents)

Improved Scrap data collection and reporting. (65% improvement of accuracy)

Developed Quality Test Plans for new product launch process.

Improved Production output 15% by improving: equipment PM’s, Training processes & operational disciplines.

PAULO PRODUCTS, Nashville, Tennessee

Plant Quality & Safety Manager 2018- 2021

Responsible for overall leadership of plant QMS, quality metallurgical lab & continuous improvement initiatives. Accountable for ensuring effective management and improvement of quality systems to meet customer expectations and Corporate Quality objectives. Recent successes:

TS-16949 transition to IATF. (1) minor finding.

Lead project Implementation of new contract review & product development/launch process

Implemented new Salt Spray testing process for Zinc plating (per ASTM B117)

Reduced MRB defects by 30% in 3 months

NFI INTERACTIVE LOGISTICS, Nashville, Tennessee

General Manager II / Sr. Engineering Project Manager 2009-2018

Operational oversight & ownership of day-to-day 3PL operations for three Aerospace production lines (C-130, Airbus, and Gulfstream). Managed shipping, receiving, I/B & O/B intermodal containers, inventory & material handling, kitting, production control, invoicing, P&L reporting, and leadership of management team, QMS metrics, and Lean and continuous improvement. Prepared monthly customer reports and performed quarterly reviews of contract requirements for compliance. Responsible for all plant tooling and handling equipment. Also involved in corporate RFP’s and project management of new business start-ups (including WMS software development). Managed customer relationships and served as single point of contact for customers.

Accomplishments:

Implemented AS 9100 (aerospace quality management system) first time for company within ten months.

Reduced customer’s on-hand inventory from $25,000,000 to $15,000,000 in one year.

Directed successful development, implementation, leadership, and control of over 20 major projects in three years.

Managed site safety; oversaw safety and operational training. Zero (lost time) safety incidents for 8 years.

Implemented preventative maintenance system on all site tooling, material handling equipment, reducing costs 25%.

Implemented Kanban (pull) system on three production lines, eliminating gaps in material support to assembly line.

ADDITIONAL EXPERIENCE

PRETTY PRODUCTS, LLC, Mount Pleasant, Tennessee

Director of Quality, 2006-2009. Developed new plant start-up procedures, quality systems, and standards. Managed supplier quality, PPAP, APQP, and GM’s GQTS systems. Drove process improvement initiatives and Lean manufacturing techniques throughout organization. Executed project plans for ISO 9001-2000 certification (TS-16949 and 17025) and new ERP software solutions platform. Expanded and implemented QMS to include a new measurement systems, audits, and training. Created and increased product quality acceptance criteria, reducing scrap rate from 13% to 6% in one year.

DELPHI, SPRING HILL INDUSTRIES, Columbia, Tennessee, Director of Quality, 2005-2006. Led site management team on quality systems, supplier, and customer quality. Developed policies and procedures to ensure compliance with automotive standards and organizational goals. Drove process improvement and Lean manufacturing techniques throughout organization. Managed supplier quality, PPAP, APQP, TS 16949 certification, company’s GES, and GM’s GQTS systems.

SENIOR AEROSPACE, JET PRODUCTS/KETEMA, San Diego, California, Senior Quality Engineer/Engineering Group Leader, 2004-2005. Provided program ownership for development of various aerospace, military, and commercial aircraft products. Oversaw manufacturing and quality program development, and implemented policies, procedures, and methods to produce complex aerospace components.

SONY ELECTRONICS, INC., Rancho Bernardo, California, ITC Manufacturing Manager, Product QA Engineer/QA Laboratory Supervisor, 1998-2001. Oversaw new product introduction and launch and manufacturing development, including coordination of equipment installation, raw materials, hiring and training personnel, establishing quality system procedures (implementing Six Sigma), production schedules, supplier and customer quality, and budgets. Benchmarked parent corporation’s Japanese overseas operations for successful new product introduction in U.S. market.

GKN AEROSPACE (Chem-Tronics, INC.), El Cajon, California, Senior Manufacturing/Quality Engineer, 1984-1997 and 2001-2004. Procured and developed complex fabricated aerospace, military, and commercial aircraft products. Delivered manufacturing and quality engineering plans to establish program development. Generated policies, procedures, and Lean methods (SPC and JIT) to produce complex fabricated aerospace components. Interfaced with customers, subcontractors, and vendors to define contract requirements, develop tooling, establish product integrity, production schedules, and budgetary goals.

EDUCATION

NATIONAL UNIVERSITY, SCHOOL OF MANAGEMENT AND TECHNOLOGY, San Diego, California

B.A., Management Technology, 1996

CERTIFICATION

Lean Six Sigma Black Belt, 2000

TECHNICAL SKILLS

Practices PMI methodologies, highly proficient with Microsoft Office suite including Word, Excel, Visio, Access & Power Point. Very familiar with SAP, Google products (Sheets, Doc's, Hangouts etc) Familiar with Mini-tab, various WMOS systems, familiar with Macbook applications. AutoCad 2014, Unigraphics II 3D modeling software.

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