Administrative Assistant Customer Service

Salaheldin Idris

*** ************ ***.

Brooklyn, N.Y. 11207

Email: *********@*****.***

Phone Number: 646-***-****

Professional Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operate well in both individual and team capacities, leverage seasoned work ethic to quickly adapt to different processes and drive authority or company objectives, resourceful and result driven with passion for growth and efficiency to meet agency needs and increase service value.

Al Mashear Tours Brooklyn –Administrator -Jan. 2022 – Current

Assisted in the management of the agency caring for day-to-day operations.

Managed and processed tax return of the customers. Ordering and maintain documents according to their policy.

Airlines reservations, group travel, account payable and receivable and other financial and counting matters.

Prepared all types of taxes paper and online returns Translated different documents from and to English.

Paper documentations as required by the customers. Proof reading, editing of all documents and preparing for final product.

Fast Professional Services – Administrative Assistant LLC: Jan. 2020 December 2021

*Manage the daily operations of the agency, Preparing tax return for individuals and businesses.

* Ordering and maintaining the agency documents according to predetermine system.

*Answering the phone and scheduling the agency appointment.

* Typing the agency reports, responding and receiving the emails, searching the internet for agency projects.

Brooklyn CPL- administrative assistant & Courier Driver (part-time) Jan. 2022 July 2023

Assessed and analyzed every trip to ensure proper time management.

Maintained an excellent driving record with no accident or violations. Entered employee’s data when is necessary.

New York Court Unified System – Interpreter (independent Contractor) July 2007 – December 2019

*Provided interpreting services for various court proceedings ensure accurate and clear communication between parties.

* Interpreted complex legal terminology resulting in accurate understanding by non-English parties.

* Collaborated with legal professional in real time interpretation during the court hearings and trials.

* Maintained confidently and impartiality during sensitive and confidential legal proceedings.

Global Immigrant Center – Senior Tax and accounting officer – Jan. 2004– Dec. 2018

*Supervise and managed the daily operations of the agency.

* Prepared and conducted sales taxes for individual and businesses. Prepared and supervised paper and online all tax returns. Conducted tax research and analysis to ensure compliance with tax laws and regulations.

Global Ingo – Interpreter – Educational Advisor - March 2020 December 2020

*Interpreted various technical school classes in different settings.

*Advised technical and trade school on terminology issues and usage of technical terminology in work place.

*Explained and simplified the technical terminology resulting in accurate understanding for non-English parties.

New York Times Depo Home News Paper Courier Driver March 1994 -December 2000

Courier customer services pick up and delivered various items and materials to and from various locations.

Organized delivery schedule to ensure urgent materials are delivered in timely manner.

Perform clerical duties such as typing making copies and distributing mail as required.

Education & Training & related courses and certifications:

Courses towards Master of International Relations -City College of New York – 2018

International Law, International Relations, International Organizations & International Development.

Certification in computer applications – Word, Excel – Brooklyn Educational Opportunity Center 1998

Microsoft Word proficiency (40 – 60) limited but working knowledge with other applications

Spanish Language Certificate – Penn Forster College 2007 -2010

H & R Blocks course in accounting & tax preparation 2004-2005

International Relation Post Graduate Diploma – Khartoum University 1993

Bachlor of Economics and Political Science -1990 With courses in accounting, statistics, economics and public administration.

Fluency in Arabic, with working knowledge of Spanish and basic French.

Certifications

Court Interpreter& translator State of New York.

Certified Translator (Soft & hard Documents) State of New York

Tax preparer (IRS & States)

Foreign Correspondent & Opinion writer (journalist) United Nations.

Contact this candidate