Program Management Scrum Master

IRIS SANCHEZ

Mobile Phone:646-***-**** Email:**********@*****.*** Linkedin:https://www.linkedin.com/in/isanchez2008 SUMMARY

● Proven track record in several key positions of program management with years of expertise leading and managing large teams

● Experienced Agile Coach with high success rate as an agent of change in transformation organizations to an agile frameworks while improving synergy, decreasing cost and implementing effective DevOps strategies

● Experienced Scrum Master with 15 years of hands-on experience practicing several agile frameworks

● Proven success’ in leading complex program lead across multiple silos while ensuring timely delivery

● Exposure to enterprise wide initiatives related to SaaS implementations, payment rails, digital payments, ads, risk, compliance and security initiatives

● Effective use of collaboration to drive product design; ensuring successful project delivery

● Demonstrated the ability build strong relationships and shape team behavior through team building, motivation and collaboration achieving an increase in productivity

● Multilingual manager, adept at communicating effectively to all levels of organization EXPERTISE Program Management Project Management Scrum Master Agile Coach CERTIFICATIONS

● Certified Scrum Master CSM

● Certified Scrum Product Owner CSPO

● AWS Cloud Practitioner

● Certified Agile Coach ICP ACC

● Certified Advanced Scrum Product Owner A+CSPO

TECHNICALSKILLS Software: Python,MS Project, Office, Jira, SharePoint,Confluence Frameworks:Scrum, Kanban, Waterfall,SAFe, Spotify, Scrum @Scale PROFESSIONALEXPERIENCE J.P. Morgan Chase 2020- present

Vice President, Office of General Counsel, Legal Solutions Product Owner

● Serve as the product lead for bespoke Contract Lifecycle Management, (Icertis) a SaaS product, integrating with core JPMC tools.

● Maximize feature-set for clients in order to obtain the highest value for attorneys globally.

● Decompose requirements into agile epics/stories, storyboards and Jira advanced product roadmaps to guide agile development teams post strategic and release planning.

● Developed and executed a product strategy and roadmap for a legal AI product; focused on our user’s needs while addressing scalability and competitor’s parity.

● Partnered with cross-functional stakeholders to maximize product value delivery, aligning solutions with regulatory, legal, and operational requirements. This included Big Room planning for the quarter and review of resource allocation.

● Established value stream, success criteria, KPIs and adoption metrics to assess product performance and benchmarked user engagement. Senior Agility Lead Gateway Services & CPU Harmonization

● Lead cross-functional agile teams across India, NY, NJ, and Texas with two primary goals; Advance the Harmonization Program and modernize APIs and facilitate private/public cloud migration (AWS).

● Duties range from redefining the Agile experience within a Scrum and LEAN frameworks.

● Release Planning exercise, gap analysis and resource allocation for cross disciplinary team (downstream/upstream dependant).

● Increased iterative delivery by 20-30% quarterly.

● Delivered executive dashboards, Jira Advanced Roadmaps and progress metrics; improved team delivery velocity by 30% and iterative throughput by 40%.

Professional Services/Consulting 2012 to 2020

● General practice of program and project management.

● Expertise : Coaching teams during their agile transformation journey across complex environments.

● Engaged with Fortune 500 financial firms in direct consultation as they advanced their Agile journeys.

● Applied my expertise in agile transformation within complex environments utilizing various agile frameworks. Bank of America,Consultant Agile Coach and ScrumMaster Agile Transformation, New York NY Lead the reboot of an Agile Program in transforming the Market Risk EMEA teams. Achieved Level 1 Maturity Goldman Sachs,TXB Digital Payment Platform, Consultant Agile Coach (Scrum Master), Agile Transformation, New York NY Top-down agile implementation of a new payments business venture within a large financial institution. From organization to launch Fidelity InvestmentsConsultant,Agile Coach, AgileTransformation, Jersey City, NJ Top down agile transformation of the firm’sRisk teams as the organization moves to a scaled Spotify model. Primary role coaching Product Owners, Technical and Scrum Masters. Training was offered for all roles. Offered recommendations for a new DevOps strategy JPMChase, ConsultantAgile Project Manager, AgileTransformation, Brooklyn NY Accelerate time sensitive delivery of a new product using an Agile framework as teams prepare for a SAFe transformation Bank of America,Consultant ADL Agile Coach,(SM)Agile Transformation, Jersey City, NJ Kanban and Scrum (re) kick-off for legacy Merrill Lynch (mainframe) teams to align into an Agile framework Lead teams a Scrum Master and trained permanent staff in best practices. MacMillan Publishing Higher Edu., ConsultantAgileCoach/Sr PM,Agile Transformation, New York NY Top down Agile transformation of the organization to a Scrum framework while advisingthe CTO and PMOHead on the best practices, strategic planning, technology roadmap. Tactically, lead the delivery of the firm’s key educational product AIG,ConsultantProgram Manager(PMO) GIU, NY

Lead an enterprise level program with a $50M+ budget monitored closely by C level executives and Federal Regulators. This Program supported a global transformation of data centers, including regional consolidation and server farms refresh. Oversight of change management, resourcing and country specific disc destruction MasterCard International, Director, NY 1/2015 – 7/2016

● Led a reboot of agile practice. Framework : Scrum and Kanban.

● Trained teams in agile processes and developed a DEVOps model. Increased story completion and started a new test automation team.

● Led for MC Open API team as they developed a number of features including the commercialization of Apple Pay

● Led coordination efforts with enterprise teams (Audit, eng. Security, PCI, PCII & Crypto)

● Participated in budgeting, forecasting, resources allocations for our team and dependant teams Google, Inc., Technical Program Manager, NY, NY 2008 – 2012

● Products:Google Checkout Wallet; Project Managerand Junior Product Owner Google Health Mobile; Product/ Project Manager Google.org;Scrum Masterfor Digital ads products( DFP, DE, DFA)

Implemented and matured ceremonies for Ad teams (Performing/Leap stage)

Focused on cross team pollination, and used as pair programming techniques to accelerate ramp up and decrease reliance on offshore

Enforced JUnits and QA automation tests for all new features

Worked on key mobile initiatives for ads (Android and Blackberry) on DE Ad platform

Collaborated with product management and customer service teams to develop a roadmap and align developers to ensure delivery

Responsible for updating the Compliance documentation for the Google Checkout/Wallet

Drafted the Business Continuity Plan. Aligned plan with the DRII and (UK) BS2599-2 standards for Google Checkout

Responded to banking, state, federal regulators and auditors requests via mail and/or during onsite visits. I worked

closely with the Legal and Compliance teams for Payment business

Collected banking requirements for international banking ventures related to Payment platform

Mentored and active coaching of junior Scrum Masters in agile ceremonies and formation of new teams

Managed Google Health Mobile project with offshore vendors who delivered a mobile app (mPHR) for both iOS and Android DoubleClick, Scrum Master & Agile Program Manager, NY (Merged with Google)1/2007 4/2008

● Top down agile transformation of the entire tech company

Implemented and matured the scrum process for the 5 engineering teams aligned to Product; including strategic planning

Implemented all Scrum ceremonies (stand ups, retro, planning, review, demo, SoS) for local & offshore teams

Successes included building core values as collaboration, teamwork and communication

Reduced team sizes to increase visibility. Decreased the cost per story point from $2500 to under $1100.

Improved quality per release. (Tickets from 660- 85 in 4 releases) and cross team pollination (TDD, paired programing)

Instituted new engineering practices, continuous integration, QTP, XP, Selenium test harness and pair programming to grow practice and productivity.

Extensive work with Product Owners to organize roadmap and backlog for quarterly releases

Fostered values like collaboration, TDD, continuous builds and integration into a Beta environment EDUCATION Education and Professional Development

● Stanford University, Palo Alto CA, 2011 Stanford Advanced Project Management (SAPM)

● New York University, New York, NY, 2011 Certificate in Project Management (PMP)

● University of Puerto Rico, Law School, San Juan, PR, Paralegal

● InterAmerican University of Puerto Rico, San Juan, PR, Social Sciences

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