User Experience Designer
Resume:
Jamie Greene
User Experience Designer
Hilton Head Island, SC
Ph: 267-***-****
Email:*****.*.******@******.*** Portfolio: https://JamieG-UX.com
Full-stack UX designer creating seamless, user-friendly experiences that solve
problems, align teams, and drive business success.
Experience
Senior User Experience Designer
Dun & Bradstreet
6/22 - Present Remote, US
Dun & Bradstreet is the world’s largest provider of business intelligence, data, and analytics. I
currently lead the end-to-end user experience redesign for a small business credit SaaS
product.
§ Collaborate on UX strategy with product manager to define, design, and ship features
resulting in a 42% increase in customer satisfaction
§ Designed and created copy for upsell CTA’s resulting 47% conversion rate in 3 months
§ Planned and initiated a UX tracking survey to measure ease of use and usability,
consistently maintaining a score of 8.5 – 9 out of 10
§ Conceived and orchestrated the creation of an automated customer attrition survey to
monitor product cancellations – the first D&B product to track cancellations
§ Conduct moderated interviews and usability studies for discovery and product validation
§ Drive the creation of innovative, intuitive, and accessible design solutions to user,
product, and business problems
§ Partner with developers throughout the product development cycle to ship high quality
product features and improvements
§ Present and articulate design decisions and rationale to product management and
stakeholders at all levels
§ Co-created a new design system for SMB products
Lead Product Experience Designer
Tek Systems
8/21 – 6/22 Remote, US
Contracted at Johnson & Johnson’s corporate global finance division to drive the UX strategy
and experience design for a purchase order management system.
§ Led stakeholder workshops to define requirements, objectives, and overall user
experience
§ Conducted user research and usability testing to gain insights into user needs and pain
points and integrated findings into design decisions
§ Championed the voice of the user when presenting research findings and
recommendations to global product management leaders
§ Designed low and high-fidelity responsive wireframes to simplify complex workflows,
improve usefulness and accessibility, and increase productivity
§ Collaborated with developers and product owners in an agile product development
cycle
§ Established metrics to track user satisfaction via NPS and CSAT surveys
Senior Interaction Designer
Synergis Creative
4/21 – 8/21 Remote, US
Short-term contract at Cox Automotive, the world’s largest automotive services and
technology provider, focusing on interaction design for the Manheim Auto Auction website.
§ Collaborated with Product Owners and UX Researchers to understand and prioritize
user and business needs to deliver impactful solutions
§ Created persona-based user flows to map out the end-to-end process of purchasing car
titles, arbitration, and purchasing a car at auction
§ Designed intuitive, human-centric prototypes using Manheim’s design system
Senior UX/UI Designer
Brillio Technologies, Ltd.
11/19 – 4/21 Remote, US
Contracted at Verizon Wireless Network Repair Bureau for the UX re-design of the Network
Services Support Portal, an application used by highly skilled engineers to ensure the
reliability and functionality of Verizon’s network.
§ Collaborated with product cross-functional stakeholders and senior leadership on the
end-to-end UX strategy to translate business goals into impactful experiences that
improved employee productivity by 65%
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§ Led the redesign of the support portal’s ticketing workflow which became the model for
other ticketing applications at Verizon Wireless
§ Created innovative design solutions that met the needs of multiple personas
§ Planned and executed qualitative and quantitative user research including field studies,
focus groups, heuristic evaluation, and usability testing
§ Initiated a System Usability Scale survey which increased from 40 to 85.
§ Cross team collaboration with product management and developers to ensure that user
experience design was integrated into the product development process
§ Simplified the data visualization of complex tables and charts to lessen cognitive load
and improve usability
Digital Marketing & Product Design Consultant
DLJ Creative (self-owned)
3/13 – 11/19 Princeton, NJ
Partnered with small business owners and start-ups on developing the go-to-market strategy
for their new online product and service offerings.
§ Conducted competitive analysis to uniquely position client’s business
§ Developed user personas and journey maps to understand user needs and pain points
§ Designed human-centered responsive websites to drive engagement, build trust, and
improve the business owner/customer relationship
§ Created content including web pages, marketing landing pages, blogs, social media,
and product copy to increase awareness and drive sales
§ Created and managed online advertising and SEO to improve search ranking, create
brand awareness, and convert customers
Education
Long Island University, CW Post Campus
BA, Fine Art/Studio Art
Recent Certificates & Coursework
Interaction Design Foundation - AI for Designers, Human Centered Design for AI, How to Use
AI Ethically in UX Research, Accessible and Inclusive Design Patterns
edX – AI Chatbots without Programming
Udemy – NLP & Conversational AI in Business, AI Agents for Everyone and AI Bootcamp
Zero to Mastery – Prompt Engineering Bootcamp
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Hard Skills
§ Adobe XD, Figma, Sketch, UX Pin § Google Analytics, Gainsight PX, Power BI
§ Userlytics, Usertesting.com, Hotjar § Survey Monkey, MS Forms
§ Jira, Monday, Trello, Confluence, § Chat GPT, Gemini, Co-Pilot,
Notion.ai Claude.ai
§ FigJam, Miro, Lucid § Basic understanding of Python
Soft Skills
§ Creative § Empathetic § Adaptable
§ Innovative § Articulate § Unifier
§ Analytical § Resourceful § Life-Long Learner
§ Autonomous § Entrepreneurial § Curious
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