Customer Service Front Office

HIGHLIGHTS OF QUALIFICATIONS

Bilingual: English and French

Customer service

Procurement and invoicing

Front Office & Reception

Administrative, Operations &

General Affairs

Sales and events preparations

Project Management

Leadership

Communication

Social

Time Management

Problem-solving

Organisation

Flexibility

Attention to detail

PROFESSIONNAL EXPERIENCE

Executive & General Affairs Specialist: Full Time Job Samsung Electronics Maghreb Casablanca Morocco

Largest Information Technology company

June 2022 To Date

Daily administrative operations and team support

Preparing, booking, canceling meeting rooms (SAP)

Handling reservations, phone calls, billing, and payments

Order all necessary office supplies: pantry, stationery stock, coffee, water…

Maintain all expat permits, cars, drivers, housing, other expat facilities

Organize event (Breakfast- Lunch surprise - Activities- Team building – layout - budget)

Customer Service Representative: Full Time Job

Regus Maroc

The world’s largest provider of flexible workplaces (Business Center) December 2o13 To December 2020 Casablanca Morocco

Follow up with the customer to ensure all issues are resolved in a timely and efficient manner

Greet, explain, register, and assign offices

Receiving and delivering all incoming and outgoing mail, packages and calls

Phone answering and responding on a professional manner for virtual and existing clients

Maintain daily report (Bank Statement, Collection Data, invoicing…)

Administrative Assistante: Full Time Job

Sitel Acticall

Leader in customer experience outsourcing across 25 countries December 2o11 To April 2013 Casablanca Morocco

Travel management: hotels, flight tickets, visa, pickup,budgets

Submit and reconcile expense reports

Report directly to the general manager

Provide general support to visitors : Clients, Vendors

Write and distribute email, correspondence memos, letters and forms FORMATION

Postgraduate Degree

Hotel Marketing &

Tourism

Higher Institute of

Hotelier and Tourism

2002- Agadir City

Morocco

REFERENCES

Available Upon

Request

VOLUNTEER

EXPERIENCE

Helping Children and

new babies In all the

country - Morocco

Collect baby clothes

and supplies to donate

to new parents in

needs

CERTFICATES

• WES

• TEF

IT OFFICE

• WORD,

EXCEL,

POWER

POINT,

ACCESS

• OUTLOOK

• SAP

• CANVA

• GOOGLE

ADS

• SOCIAL

MEDIA

Mounia SAHSAH *******@*******.*** www.linkedin.com/in/mounia-sahsah-429a7a79

+212********* *******@*******.*** www.linkedin.com/in/mounia-sahsah-429a7a79

@ www.cv-canada.com

Admission Officer: Full Time Job

Cegepec Group Mundiapolis

Private Campus University

February 2008 To April 2009 Casablanca Morocco

Welcome and provide students with information about admission process and answer any questions they have

Front Office & Reception

Process paperwork for accepted students

Update and maintain a database of students’ information

Assist in recruiting new students by overseeing promotional events and campus tours

Preparing students events

Sales and Accommodation Supervisor

Hotel Suisse

January 2007 To February 2008 Casablanca Morocco

Seek out new sales opportunities through cold calling, networking and social media

Set up meetings with potential clients and listen to their wishes and concerns

Ensure enquiries become confirmed business

Check customer satisfaction and resolve any issues

Pre-and post-communication for all related events- working in conjunction with the meeting and events operational team.

Follow up calls to check guest’s satisfaction and collect feedback

Contact this candidate