Medical Assistant Help Desk
Resume:
Christine Boisvert
Administration Assistant / Certified Medical Assistant/ Certified Phlebotomist
Salem, NH 03079
**************@*****.***
To obtain a position where I can utilize my knowledge and skills Authorized to work in the US for any employer
Work Experience
Contact Representative
I. Internal Revenue Service (IRS)-Andover, MA
January 2024 to October 2024
• participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers.
• Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, to advise, inform, assess, and collect taxes, and associated liabilities.
• Researches and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explains actions taken. Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
• Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourages voluntary compliance with tax laws. member service representative
Point32Health (Insurance ~ Previously called Tufts Health Plan)-Salem, NH October 2023 to January 2024
Responds professionally and promptly to phone inquiries while maintaining the required performance service standards:
Answer incoming phone calls from internal customers including member service reps, provider service reps and other departments.
Adheres to department customer service expectations. Ensures issues are accurately and completely resolved by using available electronic resources including THPMP’s on-line reference tools and, external website as well as consulting members of the leadership team and internal contacts in other key departments. Educate callers and reps to avoid unnecessary repeat calls and delays. Adheres to assigned schedules to ensure appropriate phone coverage. Achieves individual performance expectations to contribute to the cost-effective delivery of high quality service. Strives to meet or exceed the department’s established service standards. Serves as an expert with regard to member and claim knowledge and THP MP Systems. Performs QC of reviewed legal documents.
Assign work to the Help Desk reps from both the Help Desk MACESS and IBM Notes boxes. Track educations identified by the Help Desk and inform appropriate supervisor/Team Lead. Responds to e-mail and actiongram inquiries from other key departments in a timely manner when necessary.
Clearly and accurately documents all issues, resolution steps and follow up actions. Special projects as assigned.
Adheres to Tufts Health Plan’s Corporate Compliance policy.
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Certified Medical Assistant/ Certified Phlebotomist Mass General Brigham Community Physicians / Pentucket Medical-Haverhill, MA August 2022 to June 2023
Infectious Disease/Bridge Clinic
Essential Functions
• Escort patients to exam rooms and assist in determining need for office visit.
• Take vital signs and weights and assist in the patient flow, patient history, review medications.
• Enter appropriate results of vital signs into the EPIC system.
• Assist physicians in the examination and treatment of patients.
• Clean and restock exam rooms, order necessary supplies as needed and assist in the maintenance of equipment.
• Answer telephone courteously and timely and take accurate messages and transfer appropriate calls to Team Leader.
• Schedule all tests and procedures as requested by Team Leader.
• Pick up lab reports, X-rays and correspondence as requested.
• Assist in the maintenance of tracking systems of tests and results.
• Attend required meetings, trainings and participations in committees as requested.
• Enhance professional growth and development through in service meetings and education programs.
• Work in alternative departments and sites as requested.
• Maintain patient confidentiality.
• Within scope of practice, assist as needed including medication refill requests, specialty and procedures pre and post clinic chart review.
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed and communicate to the Practice Supervisor.
• Works collaboratively with clinic staff on programs to improve patient outcomes
• Participates in quality improvement activities
• Perform other administrative tasks and clinical care as assigned
• Supports Practice Supervisor with oversight of dispensary logs and storage to maintain quality assurance
• Supports Practice Supervisor with coordination of weekly center inventory, ordering and supply stock maintenance of medical and office supplies
• Assists with daily and monthly quality assurance reviews as requested
• Assist with other administrative projects and tasks as needed.
• Ensures completion of Daily Opening and Closing Procedures
• Keeps informed of personnel policies and incorporates them in personal practice as needed
• Understands performance expectations and strives to meet those standards through periodic formal or informal conferences with direct supervisor.
• Performs PHQ questioniar in coordinace with Bridge Clinic guidlines and other duties as assigned and as needed.
Medical Assistant
Express Med-Salem, NH
August 2019 to July 2022
JOB DESCRIPTION
Responsible for assisting the clinical and administrative functions of Express Med to deliver the highest quality of occupational medicine and acute patient care. ADMINISTRATIVE DUTIES
• Patient scheduling – be available, as necessary, to answer phones to make patient appointments.
• Patient registration – prepare patient charts, patient sign in, etc.
• Check that appropriate tests and forms that are ordered, completed and reports are available at recheck.
• Understand and be able to access computerized information about patients, insurance, injuries and companies.
• When chart is complete, email, fax or mail appropriate material so it will be sent out according to specifications.
• Perform patient call backs, arrange referrals and testing, and schedule follow up appointments
• Vital signs
• Eye and ear irrigation's, dress/bandage wounds and incisions, apply splints.
• Drug testing – Follow current DOT guidelines for all testing procedures, instruct patient how to obtain specimen and perform test.
• Blood work – Complete appropriate paperwork & perform puncture.
• Electrocardiogram (EKG) – Prepare patient and perform an EKG.
• Pulmonary Function Testing (PFT) – Prepare patient and perform a PFT.
• Audiology – Prepare patient & perform audiograms to meet OSHA requirements.
• Breath Alcohol Testing
• Blood glucose Perform and record test results.
• Tuberculin test
• Injections – Tetanus / diphtheria, hepatitis B, flu immunization, intramuscular medications.
• Perform CLIA waived lab tests.
• Complete medical chart to include medical services rendered, test results, and supplies used. Medical Assistant
city of malden
September 2014 to June 2019
Duties Included: Assisting nurses with procedures and emergencies, assisting students and administrators as needed in emergencies, taking Vitals and temperatures,ear lavage, wound cleaning and dressing, bandaging, Maintaining supplies cabinets, Maintaining room supplies, Answering phones, Talking to doctors offices regarding student files and immunizations, faxing, copying, scheduling patient appointments, Prepare reports and send Reports out . Medical Assistant Instructor
The Salter School-Malden, MA
June 2012 to August 2018
Duties Included: Observe and evaluate students' work to determine progress, provide feedback, and make suggestions for improvement.
Supervise and monitor students' use of tools and equipment. Participate in conferences, seminars, and training sessions to keep abreast of developments in the field, and integrate relevant information into training programs. Administer oral, written, or performance tests to measure progress and to evaluate training effectiveness. Present lectures and conduct discussions to increase students' knowledge and competence using visual aids, such as graphs, charts, videotapes, and slides. Provide individualized instruction and tutorial or remedial instruction. Arrange for lectures by experts in designated fields. Integrate academic and vocational curricula so that students can obtain a variety of skills. Conduct on-the-job training classes or training sessions to teach and demonstrate principles, techniques, procedures, or methods of designated subjects.
Supervise independent or group projects, field placements, laboratory work, or other training Externship Coordinator
The Salter School-Malden, MA
January 2012 to June 2012
Duties Included: Supervised externship training in compliance with accreditation, Education Department rules and regulations, company policy and all related regulations. Facilitated the student transition from class work to externship to graduate in preparation for placement. Maintained contact with local employers to obtain information on externship opportunities, developed and enhanced working relationships, and facilitated student placements. Located and acquired new externship sites to match goals as set by supervisor. Tracked extern attendance and ensured that all extern assignments are completed as determined by the program and as set by company policy and regulatory requirements. Acquired the extern-to-placement conversion percentage as determined by the school and company. Performed other duties as assigned.
Medical Assistant
Massachusetts General Hospital
March 2010 to December 2011
Duties Included: Assisting physicians with procedures, assisting patients into exam rooms, taking
• Vitals and temperatures, drawing blood, EKG's, ear lavage, wound cleaning and dressing, bandaging, Ordering supplies, Maintaining supplies cabinets, Maintaining room supplies, Answering phones, Taking prescriptions off phone line, faxing, copying, scheduling patient appointments, Preparing charts for DR's use.
Clinical Assistant/Practice Assistant
Children's Hospital-Boston, MA
September 2005 to February 2010
Duties Included: Assisting physicians with procedures, assisting patients into exam rooms, taking
• Vitals and temperatures, drawing blood, EKG's, ear lavage, wound cleaning and dressing, bandaging, Ordering supplies, Maintaining supplies cabinets, Maintaining room supplies, Answering phones, Taking prescriptions off phone line, faxing, copying, scheduling patient appointments, Preparing charts for DR's use, Prepare reports and send Reports out
Realtor Assistant
Franklyn Mohammed
May 2002 to August 2005
Duties included: Scheduled appointments. Open houses. Home inspections. Coordinated home appraisals. Closings. Advertising. Light bookkeeping. Medical Assistant Extern
Massachusetts Genreal Hospital-Chelsea, MA
May 2005 to June 2005
Duties included: Assisting physicians with procedures, assisting patients into exam rooms, taking Vitals and temperatures, drawing blood, EKG's, ear lavage, wound cleaning and dressing, bandaging. Bartender
Wyndham Hotel-Chelsea, MA
June 2002 to March 2004
Duties Included: Completed customers' orders. Reconciled cash register. Prepared bank deposits. Performed inventory control
Teacher's Assistant
Catholic Charities
December 2001 to June 2002
Duties Included: Assisted in creating curriculum. Planned arts and crafts activities. Participated in storytelling
Customer Service Rep
Bank of America
December 1997 to December 2001
December 1997-December 2001
Position held: Customer Service Representative. Cash Reconcilement Department. Account Research. Assisted corporate security regarding fraudulent activity Teacher's Assistant
SEEM
December 1999 to June 2001
Assisted in creating curriculum. Planned arts and crafts activities. Participated in storytelling. Education
Diploma in Medical Assistant
Bryman Institute - Chelsea, MA
2004 to 2005
High school diploma or GED
Skills
• Experience Administering Injections
• EMR Systems
• Occupational Health Experience
• Venipuncture
• Phlebotomy
• Occupational Health Experience
• Patient Care
• Laboratory Experience
• Triage
• Vital Signs
• Epic
• Medication administration
• Documentation review
• Medical Records
• ICD-10
• Hospital Experience
• Insurance Verification
• Medical Scheduling
• Medical Coding
• Microsoft Word
• Phone Etiquette
• Critical Care Experience
• Medical Office Experience
• Supervising Experience
Certifications and Licenses
CPR Certification
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