Customer Service Representative
Resume:
TEJON HECTOR
CUSTOMER SERVICE PROFESSIONAL
CONTACT
PROFILE
*************@*****.***
Experienced customer service professional in search of a position as a customer service representative that allows for the application of excellent retention, communication and organizational skills when providing customers with a high level of support
SKILLS
EXPERIENCE
Product Knowledge
POS Proficiency
Compliance with Regulations
Communication
Problem Solving
Strategic Thinking
Quality Control
Bartender
2022-2025
Analyzed customer preferences to tailor drink specials, resulting in increased sales and improved customer satisfaction.
Coordinated with kitchen staff to synchronize service flow, reducing waiting times and improving the overall dining experience.
Maintained meticulous inventory records, facilitating timely restocking and minimizing waste, contributing to cost savings.
Led daily operations to enhance team performance, achieving noticeable improvements in service speed and customer satisfaction
Server
2019-2022
Supported strong team communication and interpersonal skills by employing innovative measures.
Delivered exceptional customer service by accurately processing orders, resulting in enhanced guest satisfaction and repeat visits.
Coordinated with kitchen staff to ensure timely order completion, fostering teamwork and reducing waiting times for customers.
Monitored dining flow to optimize table turnover, contributing to increased revenue during peak hours and improving operational efficiency.
Implemented a new system for managing reservations, streamlining seating arrangements and enhancing overall guest experience.
Server
2017-2019
Executed duties working under lead server and proficient at providing service with a polite attitude
Delivered exceptional dining experiences by anticipating guest needs, fostering repeat visits and enhancing overall satisfaction.
Collaborated with kitchen staff to ensure timely food delivery, significantly reducing service waiting times and improving table turnover.
Maintained accurate order records and processed payments efficiently, ensuring financial accuracy and adherence to restaurant protocols.
Provided menu recommendations based on guest preferences, boosting daily sales and enhancing customer engagement.
Monitored dining trends and guest feedback suggest menu adjustments, leading to noticeable improvements in customer satisfaction.
EDUCATION
Atlanta Metro
2014-2015
HACCP Certification
2024
American National Standard Ins.
2023
Contact this candidate