Health Care Specialist Ii
Resume:
ANDREW S. GRAY
HEALTH CARE PROFESSIONAL
Phone: (781) 584 – 2060 Email: ****.******.**@*****.***
OBJECTIVE
EDUCATION
Self-motivated individual looking to support clinicians in organizational strategies to improve business performance by using data and analysis reports. Willing to provide the critical information that is needed to manage business processes and systems to improve healthcare.
Bay State College
Boston
Massachusetts
Bachelor’s Degree in Healthcare Management
2014 - 2016
RECOGNITIONS
PRESIDENT’S LIST SPRING 2016
HONOR’S LIST FALL 2014, SPRING 2015, SUMMER 2015
WORK EXPERIENCE
Cencora (AmerisourceBergen) Nov 2023 - present
Specialist II - Account Services
Collaboratively develops and advances relationships with manufacturers and internal partners while providing consultative guidance to corporate customer contacts in support of complex drug shortage issue resolution through the Drug Shortage Program designed to promote patient care.
Partners with senior sales leadership and account services leadership to create and deliver customer presentations, and resolve customer concerns as needed from Prospect, RFP and QBR activities, including ongoing internal and external stakeholder meetings.
Directs customer gap analysis opportunities and activities executed by the senior customer implementation team.
Proactively identifies potential risk(s) associated with initiatives/objectives; implements strategies to mitigate identified risks; manages issue resolution process and reports on results both internal and external.
Gathers customer feedback relative to the overall support experience and provides to the appropriate internal stakeholder for review and consideration.
Proactively identifies potential threats that would place customers at risk; drive escalation and resolution to successful outcome through cross-functional partnerships. Supports allocation, drug shortage, product availability and other relevant activities.
Proactively produce, identify, and analyze purchasing trends within strategic customer base and escalate to appropriate internal and external stakeholders.
Produce and monitor reports such as Allocation, SOA, Market Shortage, and Key Shortage Update for key customers as well as facilitation/coordination of additional reports based on customer requests.
Assists customers after the shortage is resolved to move inventory based on needs.
Design and deliver designated customer-facing training plan designed to reinforce adherence to level buying practices, allocation, and SOA policies at the corporate/GPO level.
Walgreens Sept 2023 – Nov 2023
340B Analyst/ Client Relationship Analyst
Formulate mathematical or simulation models of problems by relating constants and variables, restrictions, alternatives, conflicting objectives and numerical parameters.
Analyze information obtained from management to conceptualize and define operational problems.
Perform validation and testing of models to ensure adequacy and reformulate models as needed.
Define data requirements, gather and validate information by applying judgment and statistical testing.
MBA Mortgage May 2022 – Feb 2024
Loan Officer
Review new mortgage applications and work with lenders to qualify clients.
Follow up agents and interested parties with compliance documents.
Answer phone calls and emails.
Work with other teams to have a seamless customer experience.
Boston Medical Center April 2023 - Jul 2023
Patient Liaison
Submit medication Prior Authorizations from different clinics and medical providers.
Follow up with insurance, patients, and pharmacy to complete fill of medication.
Amazon Pharmacy Oct 2022 – Jan 2023
Pharmacy acquisition
Review new medication and refill requests from patients.
Follow up with patients and providers to ensure filling and refilling of prescriptions.
Answer phone calls and emails.
Work with other teams to have a seamless customer service experience.
Mass General Hospital March 2021-May 2022
Supply Chain Supervisor
Manage and Dispense COVID-19 Vaccine to several clinics throughout hospital.
Maintain industry best storage practices for pharmaceutical product sourcing and contracting.
Provide oversight to and collaborate with other pharmacy managers and clinical pharmacist specialists on pharmaceutical product conversions.
Responsible for the recruitment, retention, performance enhancement and competency assessment of direct reports.
Provide effective employee relations to promote employee-manager effectiveness and satisfaction in the workplace.
Effectively and continually maintain open lines of communication with management, staff, and customers to facilitate the flow of relevant information.
Provide timely and accurate communication, both written and verbal as appropriate, regarding supply chain changes
Mass General Hospital Jan 2020-May 2022
340B Analyst
Run various types of reports and audit data for compliance.
Verify data feeds are functioning correctly.
Maintain up-to-date policies and procedures.
Develop systems and processes to limit program liabilities and provide proper audits to identify risk and prevent duplicate discounts and diversion.
Review program policies and procedures on an ongoing basis and offer contributions and changes to ensure compliance.
Expand professional development through related classes and seminars, current publications, and regional/national association membership participation.
Be involved in all 340B Program audits.
Omnicare April 2018-Jan 2020
Lead Omnicell Technician (Supervisor Role)
Ensure daily maintenance and oversight to pharmacy automated equipment.
Troubleshoot automated equipment through analysis and integration of automated software.
Work in conjunction with facility end users to manage the installation and on-going servicing of Omnicell systems.
Review documentation and verify customer assets to provide reliable BI (Business Intelligence) to Sales, Operations and Service.
Carry out quality assurance tests to discover errors and optimize usability.
LEADERSHIP
Pharmacy Supply Chain Supervisor
Lead Omnicell Technician
Shift Supervisor
Contact this candidate