Customer Success Account Management

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Dan M. Quinn

Sales & Key Account Management Professional

************@*****.*** • 979-***-****

LinkedIn URL • College Station, TX

Highly accomplished professional with hands-on experience enabling full business potential through account management, generating multi-million-dollar sales, market expansion, customer success management, and improved operational capabilities. Adept at executing the monthly renewals process, identifying new market opportunities, devising innovative sales strategies, and capturing competitive edge. Proven record of success prospecting, closing, and managing new/existing accounts/portfolios and growing customer base. Credible history in leading and training teams, managing business planning and development, driving sustainable revenue growth, overseeing sales operations within territories, exceeding sales quotas, negotiating contracts, generating new business, and ensuring optimal client satisfaction. Consistently boost sales, marketing, and business development efforts to optimize fiscal performance. Known for cultivating international partnerships across diverse cultures and markets, effectively expanding market reach and enhancing brand recognition. Deft at capturing and prioritizing product feedback to maximize value delivered to users and coordinates user research to identify new areas of opportunity. Areas of Expertise

• Stakeholder Engagement

• Budgeting & Forecasting

• Risk Assessment & Mitigation

• Data Analysis & Reporting

• Cross Functional Collaborations

• Key Account Management

• Revenue & Business Growth

• Continuous Process Improvement

• Customer Success & Support

• New Business Development

• Regional Management

• Customer Satisfaction & Satisfaction

• Staff Training & Development

• Project Governance & Control

• Product Lifecycle Management

Professional Experience

ProHealth 2020, College Station, TX 2020 – 2023

Co-Owner

Steer the full spectrum of operational activities of surface and air-filter barrier protectant sales and service company by providing strategic vision and leadership. Control over all financial aspects, ensuring optimal resource allocation, budget adherence, and overall fiscal responsibility. Cultivated and nurtured successful relationships with clients, fostering trust and satisfaction that contributed significantly to the company's growth and positive reputation. Oversee the service delivery process, ensuring high-quality training, installation and maintenance of surface and air-filter barrier protectants. Key Accompaniments:

• Identified and pursued new business opportunities, expanding the company's client base and revenue streams.

• Achieved impressive sales outcomes, surpassing revenue targets through strategic sales initiatives and effective client engagement.

• Contributed to enhancement of the company's visibility and successful promotion of products by managing marketing operations. Royal Corporation, Sante Fe Springs, CA 2011 – 2020 Territory Sales Manager

Oversaw all facets of sales operations in the commercial chemical cleaning and facilities management sector across the southeastern United States. Drove sales initiatives for movie theatre concessions and facility maintenance, covering sales, training, installation, and consulting services. Identified and resolved challenges, enhancing operational efficiency, and ensuring customer satisfaction. Manage the sales pipeline, tracking leads, opportunities, and sales activities. Analyze sales performance data to identify areas for improvement and implement corrective actions.

Key Accompaniments:

• Developed and implemented effective sales strategies to meet or exceed sales targets within the assigned territory.

• Nurtured strong partnerships with vendors, ensuring a collaborative and mutually beneficial working relationship.

• Achieved and surpassed multi-million-dollar sales targets through strategic planning, client engagement, and effective sales execution. Page 2

Additional Experience

National Sales Manager for ProSTAR Industries, Bryan, Texas

• Led national movie theatre sales in the commercial chemical cleaning and facilities management sector, establishing new contracts and reseller distributorships nationwide.

• Oversaw the development and launch of new products, including packaging, graphics, distribution, sales, marketing, and end-user training, while creating client incentives and maintaining consistent double-digit growth for 10 years. Western Regional Manager for MarketStar Corporation and Hewlett-Packard Supplies.

• Created local and national sales promotions, achieving an average annual sales growth of 17% over the past three years.

• Managed sales growth for HP supplies in the western U.S., overseeing team of ten representatives recruited, hired, trained, and evaluated through MarketStar Corporation.

• Pioneered the first collegiate intern program for HP Supplies and MarketStar Corporation in collaboration with Texas A&M University in College Station, Texas.

Retail Marketing/Sales Rep for MarketStar Corporation and Hewlett-Packard

• Established and managed the retail sales, marketing, and training territory in South Texas for Hewlett-Packard.

• Conducted comprehensive training for all retail sales staff on HP computers, printers, scanners, and supplies, earning recognition as the best retail training team in the United States by all retail outlets. Director of Operations, Computer Science Corporation (CSC), Hill Air Force Base, Utah.

• Delivered over 500 public affairs presentations to visitors and dignitaries at Hill Air Force Base.

• Implemented process improvements resulting in over $500,000 in savings for CSC and an extended contract.

• Scheduled and coordinated diverse Air Force air-to-air missions with multiple fighter and bomber squadrons across United States.

• Instructed process improvement seminars for CSC, Air Force, and Civil Service personnel, leading to a 99% successful mission rate.

• Executed numerous training exercises and tests with all four branches of the military. This includes overseeing the first live bomb drop on the Utah Test and Training Range (UTTR) and orchestrating the first operational bomb drop of the B-1 bomber on the UTTR.

Prior experience as a U.S. Air Force Officer, U.S. Air Force in Europe, South America, Middle East, and the United States. Education & Certifications

Bachelor of Business Administration (BBA)

Texas A&M University, College Station, TX

12 hours of Masters level classes in Organizational Management The University of Phoenix

Certified Process Improvement Instructor

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