Store Manager Customer Service

ROBERT GABLE

Hughestown, PA ***** 570-***-**** ️ *******@*****.***

STORE MANAGER RETAIL OPERATIONS LEADER

Accomplished store manager with over 40 years of experience leading retail operations at Rite Aid and supermarkets. Expert in driving operational efficiency, developing high-performing teams, and maintaining compliance standards. Adept at increasing customer satisfaction, reducing shrink, and achieving financial targets.

SKILLS

Retail Team Leadership • Inventory Management • Customer Service Excellence • P&L and Budget Oversight • Safety & Compliance • Employee Training & Scheduling • Loss Prevention • POS & Register Systems

PROFESSIONAL EXPERIENCE

RITE AID PHARMACY (formerly Eckerd Drug) – Lake Ariel, PA and various locations

Store Manager 1991 – 2025

- Led daily operations for multiple high-traffic store locations, overseeing teams of 10–15+ employees.

- Maintained strict compliance with company, state, and federal guidelines.

- Consistently met or exceeded sales, labor, and P&L goals.

- Trained and mentored dozens of associates, resulting in multiple internal promotions.

- Improved customer satisfaction scores through service training and issue resolution.

INSALACOS SUPERMARKET – Pittston, PA

Store Manager / Frozen Food Dept. Manager 1986 – 1991

- Managed opening/closing duties, scheduling, and team supervision across departments.

- Grew frozen food department sales by optimizing product mix and merchandising strategies.

- Reduced shrink by implementing stricter inventory checks.

HANOVER BANK – Kingston, PA

Head Teller 1981 – 1986

- Managed teller operations and overall cash handling across branch.

- Trained and supervised new tellers to ensure accuracy and efficiency.

- Delivered high-quality customer service to individuals and businesses.

EDUCATION

Luzerne County Community College – A.S. in Banking

Cornell University – Business Management Courses Completed

REFERENCES

Available upon request.

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