Vice President Service Delivery & Operations

DWIGHT A. DAVIS

Tavares, FL 469-***-**** *******.*******@*****.***

linkedin.com/in/dwightdavisexecutive

PROFESSIONAL SUMMARY

Dynamic Senior Vice President with 20+ years leading operations, digital transformation, and strategic growth across global technology and telecom sectors. Proven record scaling revenue, improving service delivery, and managing large-scale programs exceeding $5B. Recognized for driving 60% YoY growth at Tactura Solutions, optimizing $250M portfolios at Ericsson, and scaling 4G rollout teams from 10 to 3,800 in India. Excels in innovation, agile transformation, and customer-centric execution. PROFESSIONAL EXPERIENCE

Senior Vice President Tactura Solutions Dallas, USA Jan 2017 – Present

• Spearhead revenue growth in the public sector using IoT, agile, and customer-centric frameworks.

• Cut IoT product launch time from 4 months to under 30 days by streamlining deployment processes.

• Integrated AI-powered analytics and decision support tools into public sector solutions, enhancing performance, predictive insights, and citizen engagement.

• Serve as strategic advisor for a $200M opt-in advertising system and Gen AI platform for books.

• Expanded strategic partnerships by 200% and drove 60% YoY revenue growth through service optimization.

• Built global services team using low-cost delivery hubs in Eastern Europe & Asia.

• Launched validation labs cutting late-stage defects and improving profit margins by 25%.

• Streamlined global operations and accelerated customer response times by 30%. Vice President, Consulting Ericsson Plano, USA Jan 2014 – Jan 2016

• Led launch of Canada’s largest IP video platform, managing $250M portfolio.

• Directed 300+ global team across consulting, integration, and delivery.

• Championed forecasting and best practices for enterprise-wide delivery optimization. Vice President, Global BSS Solutions Mavenir (formerly Comverse) Mount Laurel, USA Jan 2013 – Jan 2014

• Directed global BSS delivery transformation improving project quality and speed.

• Established centralized PMO, reducing delivery costs by 40% within 12 months.

• Shifted delivery teams closer to clients, boosting satisfaction and reducing delays. Senior Vice President, 4G Network & Capital Buildout Nokia (formerly ALU) Mumbai, India Jan 2011 – Jan 2013

• Led $5B Pan-India 4G rollout scaling team from 10 to 3,800 in 14 months.

• Established PMO best practices, enhancing governance for national rollouts. Senior Vice President, Multimedia & Network Delivery – Americas Nokia (formerly ALU) Plano, USA Jan 2009 – Jan 2011

• Oversaw largest U.S. IPTV deployment (10M+ subscribers) with advanced features.

• Drove multiscreen and high-definition video delivery across North America. Vice President, Solutions & Architecture – EMEA Nokia (formerly ALU) Maidenhead, UK Jan 2008 – Jan 2009

• Led high-priority projects across Europe, Africa & Asia for telecom innovation.

• Enabled successful market entries through tailored multimedia solutions. Senior Director, 21CN Delivery British Telecom (BT) London, UK Jan 2004 – Jan 2007

• Delivered $120M in wireless revenue through IP network optimization.

• Led $1B national 21CN IP core rollout with $47M in cost savings. Director, Softswitch & Service Management Level 3 Communications Lewisville, USA Jan 2000 – Jan 2003

• Achieved 98%+ on-time service delivery through improved restoration timelines.

• Built enterprise-wide LAN and data center infrastructure. EDUCATION

Babson College – Executive Leadership Program, Wellesley, USA University of Maryland – Bachelor of Arts, College Park, USA CORE COMPETENCIES

Digital Transformation • Agile Program Management • Cloud & Enterprise Solutions (BSS, OSS, IoT) • Global P&L Leadership • M&A Integration • IT & Business Strategy • PMO & Governance • Strategic Partnerships • Risk Management • Organizational Design • Customer-Centric Delivery • Budget Management

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