Data Entry Specialist

emergent transportation and/or paratransit services

utilizing transportation management systems in order to

Diploma meet contract service levels.

Walton H.S + Provide top-quality customer service experience to a

diverse customer population.

1982 - 1986 + Schedule trips in the most cost effective manner.

+ Meet job specific key performance indicators and

goals.

+ Respond to all inquiries within a timely and

professional manner.

+ Recognize, handle, and refer situations of an

emergent nature.

+ Respond and document customer complaints.

+ Provide support on special projects as needed.

+ Participate in Town Hall Meetings.

Direct Interactions

Independent Contractor Orlando FL WFH CCR

2016 -2019

*Resolve customer complaints via phone. Use the

telephone to reach out to customers and verify account

information.

Skill . *Greet customers warmly and ascertain problem or

S reason for calling. Assist with placement of orders,

refunds, or exchanges per Customers request.

* Strong knowledge of several software *Exhibit positive, pleasant and courteous behavior

programs, applications and office tools within the Quality Program expectations, while

engaging internal and external customers

e Excellent communication skills and creative

approach to problem solving Rosen Medical Center

Attention to detail Senior Phlebotomy Tech/

2012 -2016

¢ Ability to collaborate effectively «Type lab protocols and keep all lab forms and all SDS

manuals up-to-date and order supplies.

¢ Provide empathy, active listening, and +Prepared specimens for analysis and established

conflict resolution. proper chronological priorities in testing.

. . . «Identified abnormal test results and referred them to

¢ Fluent in reading, writing and speaking the Clinical Laboratory Scientist for further review.

Spanish. Carefully reviewed test results for accuracy.

Properly calibrated and adjusted malfunctioning

equipment to ensure precise test results.

Certified Medical Assistant for Front/Back Office

2011-2012

*Place patients when needed according to office

guidelines, take vitals, update patients’ medical history,

administer injections and vaccines, blood draws, clean

and stock all rooms

«Print all schedules for patient appointments, answer

phone, check pt in upon arrival, collect office co-

payments, verify insurance, update all pertinent patient

information, make sure all consents are up-date, check

pt out, schedule appts.

*Balance payments for end of the day closing

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