Support Specialist Office Clerk

Colleen Glasser

Las Vegas, NV

*************@*****.*** - 1-702-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Warehouse/Office Clerk

Next Level Door & Millwork - Las Vegas, NV – November 2015 to Present

Responsibilities

•Manage all Inventory and supply orders and products

•Keep records of all inventory ordered

•Work closely with Vendors to make sure product arrives on time

•Process Returns and Credits and keep records of credits paid and sent

•Make sure pricing is correct on all Purchase Orders

•Email Monthly Quote Sheet via Excel Spreadsheet to make sure pricing is correct

Accomplishments

•Maximize savings by ordering from Vendors with best prices

•Liaise with vendors to order and maintain inventory and supplies and to keep up to date on pricing

Skills Used

•Professional phone etiquette

•Administrative support specialist

•Excel Spreadsheet management

•Excellent communication skills

•Customer service-oriented

•Flexible

•Accurate and detailed

•Works well under pressure

Taxi Driver

Yellow, Checker Cab – Las Vegas, NV – May 2015 to November 2015

Responsibilities

Driving a Taxi responsibly

Making sure my clients go to their destination on time and in a safe manner

Submitted daily packets and earnings

Skills Used

Driving with in speed limits, using mirrors, focusing on tasks, correctly maneuvering turns-left and right

Professional Truck Driver

Werner Enterprises - Omaha, NE - February 2015 to May 2015

Responsibilities

Driving a Semi Truck with 53' trailer

Using Qualcomm to enter my Macros and requests

Trip packs

Accomplishments

Completed my Externship with Werner on 04/25/15

Skills Used

Driving with in speed limits, using mirrors, focusing on tasks, correctly maneuvering turns-left and right

Receptionist

Ideal Chiropractic - Las Vegas, NV - February 2014 to October 2014

Responsibilities

Answering Phones, Faxing, Appointment Setting, Collecting payments and insurance information

Accomplishments

I worked on updating their internal procedural manual that was used for Insurance Company information and copays

Skills Used

Word, Excel. Excellent Customer Service

Employee Concierge

Mandalay Bay - Las Vegas, NV - December 2007 to February 2014

Responsibilities

•Provided internal guest service to a diverse population of over 7,000 employees

•Handled internal VIP reservations to include comps for room, show, dinner, spa, etc.

•Managed confidential and time sensitive information for employees regarding payroll, gaming registrations, employee referrals and verifications for government agencies

•Ordered and distributed office supplies while adhering to a fixed office budget

•Opened and properly distributed incoming mail

•Greeted numerous visitors, including VIPs, vendors and interview candidates

•Maintained a clean reception area, including lounge and associated areas

•Maintained Excel Spreadsheets to track usage of Employee tickets

Accomplishments

•Created "How to Guides" to assist employees in navigating through their MLife Insider account

•Implemented tracking procedures to insure inventory purchases were processed accurately in compliance with accounting practices

•Co-created and facilitated the Resortist Internal Guest Service Training for the HR team

Skills Used

•Social media knowledge

•Appointment setting

•Professional phone etiquette

•Payroll

•Multi-line phone proficiency

•Administrative support specialist

•Excel Spreadsheet management

•Employee training and development

•Excellent communication skills

•Customer service-oriented

•Flexible

•Accurate and detailed

•Works well under pressure

Warehouse Expediter

Guy Evans - Las Vegas, NV - April 2005 to July 2007

Responsibilities

•Managed reports, completed pricing and tracking, managed warehouse vehicles

•Reported all equipment failures and malfunctions to supervisor

•Cleaned and maintained the warehouse

•Swept floors and stored equipment at the end of each shift

•Verified that vehicle inspection stickers and registrations were current

•Maintained Excel Spreadsheets to Track Vehicle Usage, Maint. and Inventory Ordered

•Logged detailed and thorough records of maintenance performed

Accomplishments

•Maximized sales by shipping on time and accurately

•Liaised with vendors to order and maintain inventory of supplies

Skills Used

•Appointment setting

•Professional phone etiquette

•Multi-line phone proficiency

•Administrative support specialist

•Excel Spreadsheet management

•Excellent communication skills

•Customer service-oriented

•Flexible

•Accurate and detailed

•Works well under pressure

EDUCATION

CNA in Nursing Assistant

Black Hawk College - Galva, IL

1988 to 1988

GED

Black Hawk College - Galva, IL

1987 to 1987

AIT-American Institute of Truck Driving Las Vegas Campus

4020 E. Lone Mountain Rd. North Las Vegas, NV 89081 – 702-***-****

SKILLS

Proficient in Excel, Intermediate in Word, Some PowerPoint, Proficient in Outlook

REFERENCES AVAILABLE ON DEMAND

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