Medical Assistant Customer Service
Resume:
PROFESSIONAL SUMMARY
Talented professional with over 15 years of healthcare experience. Highly
skilled at handling all types of issues successfully. Known for effective customer service in call center, dispatch, problem-solving and goal-oriented planning.
WORK HISTORY
Partner Elite Dispatcher, 11/2019 to 02/2024
DispatchHealth - Dallas-Fort Worth, TX
Medical Assistant, 11/2010 to 01/2018
Family Healthcare Associates - Plano, TX
Medical Assistant, 10/2007 to 10/2010
Temporay Service - Dallas, TX
CONTACT
Address: Dallas, TX 75021
Email: ***********@*****.***
WWW: Bold Profile
SKILLS
SHELLY VAUGHAN
• Answered calls from physicians, patient and hospitals Assign a Nurse Practitioner or a Physician Assistant to assist patients in their homes.
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Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
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Achieved successful client outcomes by identifying and addressing their unique needs and goals.
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Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
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Collaborated with colleagues and support staff to maximize team efficiency.
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Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
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Obtained client medical history, medication information, symptoms, and allergies.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Performed medical records management, including filing, organizing and scanning documents.
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Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
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Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
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Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
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• Boosted patient satisfaction by providing compassionate care and
• Experience Administering Injections
• Phlebotomy
• Triage
• Laboratory Experience
• Patient Care
• Primary Care Experience
• Negotiation
• Communication skills
• Microsoft Office
• Administrative Management
• Call center experience
Customer Service Representative, 02/2004 to 10/2007 MetroStat Diagnostics - Richardson, TX
EDUCATION
Medical Assistant in Medical Assisting, Medical Assisting, 06/1994 National Education Center - Dallas, TX
Associate of Applied Science, 05/1985
Cisco Junior College - Cisco, TX
CERTIFICATIONS
promptly addressing needs during visits.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
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Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
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Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
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Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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Fostered positive customer service culture within team which led to higher customer satisfaction rates.
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• CPR Certification
• Certified Medical Assistant
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