Mental Health Graphic Design
Resume:
Ashley Nicholas
Ardara PA, **615
********@*****.***
Education
United States Army (National Guard)
August 2005-September 2009
**-* (Supplies specialist)
Waynesburg University
May 16, 2010
B.A. in Communication/Visual Arts/Graphic Design/IT
Adler University
April 24, 2018
M.A. in Psychology (with an in emphasis in Military Psychology)
Experience
Acadia Health Care
April 2021-March 2023
Drug and Alcohol Counselor
Primary responsibilities are to counsel addicts seeking MAT specifically methadone treatment. I was also responsible for UA reviews, dose increase or decrease requests, treatment planning, OTP, Case consults, groups, session, and much more. I used the Smart system to complete my paperwork.
Northside Christian Health Center
August 2021-April 2022
Substance Abuse Navigator
Primary responsibilities include meeting with clients who have expressed needs to Drug and Alcohol Treatment, conducting groups, creating referrals to send to Project Destiny (case managers), Collaborating with the behavioral health team and other healthcare staff, and creating spreadsheets and presenting numbers that support the financial sanctity of the grant supporting SUD navigation.
Sojourner House
April 2021-August 2021
Impatient Drug and Alcohol Clinician
Primary responsibilities include conducting therapy, formulating treatment planning, conducting group sessions, organizing paperwork for chart audits, and performing weekly supervisions with the clinical lead. As a clinician, the responsibility was to ensure client retention and to outsource and refer to other resources that included housing, food, and communication with probation and parole officers if legal issues were present. Documentation was also a large part of the job, and this had to be accurate for chart audits and for DDAP regulations.
First Light Home Care
April 2021-August 2021
Caregiver
Worked with the elderly population on basic ADL’s, assisting with cleaning and cooking, and companion care. Had multiple shifts and served as a second job while working with Axiom Family Counseling.
Axiom Family Counseling Services, LLC
June 2020-April 2021
Outpatient Mental Health/Drug & Alcohol Clinician
Primary responsibilities include conducting mental health and drug and alcohol intakes and retaining those patients, extensive clinical assessment and documentation, coordinating with parole and probation officers and other outside resources, and taking crisis/suicide related calls. Functions of therapy also included offering resources at an outpatient level and making referrals for clients who required more services. Regular chart audits were assessed weekly as well as coordination with the drug and alcohol advisors, CRNP’s, and other supervisors on patient needs and scheduling.
Centerville Clinics, Inc.
December 2020-June 2020
Family Based Therapy Counselor-Customer Service/Intake
Primary responsibilities included case management, multi-modal and solution-focused therapies for families that had issues with behaviors, trauma, and several other items that are accessible to counseling. The primary therapist served several families for an 8-month period, and provided counseling on an in-home service basis, intake calls, and scheduling.
Rae-Anne Nursing Home
December 2019-December 2020
Caregiver/patient care
Worked at a nursing home a served several units of patients with different ailments. This included basic ADL’s and using lifts/Hoyer lifts and learning to take basic vitals. Responsibilities also included feeding patient and ensuring tubes an IV’s were corrected and accessible and nurse was contact when necessary. Was working toward CNA but never completed as I had to move states due to familial issues.
Healthways, Inc.
October 2019-December 2019
Mental Health and D&A Counselor-Customer Service and Intake
Primarily therapist was responsible for development of treatment plans, progress notes, social history, intake paperwork, chart updates, and sessions. The population of service was vast and unlimited. Other responsibilities included ensuring charts were UTD for audits, and conducting intake calls for mental health assessment.
Summit Academy (Butler, PA)
May 25 2019-October 2019
Mental Health and Drug and Alcohol Counselor-Customer Service/Intake
Primary responsibilities were to create and manage a caseload of twelve clients—six drug and alcohol clients and six mental health clients. Responsibility also included creating treatment plans, case consults, and managing group and individual session notes. Clients were adolescent children from middle school to high school aged children. Staff and therapists were trained as authority figures that helped other staff to maintain structure and regulate rules for juvenile delinquents or clients who were a ward of the court.
Much of this work also included being on the phone with clients and working to do evaluations.
US Steel Corporation (Pittsburgh, PA)
February 2019-May 2019
PC Deployment Technician-Inbound
Primary responsibilities are to ensure old PCs are backed up and saved during inbound calls. New PCs were put in place and files were moved from the old PC to the new on including peripherals. This job required level II support.
Holy Family Institute (Elmsworth, PA)
October 2018-January 2019
Youth Care Worker-Night Duty
Duties were to watch over youth while they sleep. Some youth experienced trauma that was cause for behavioral issues, and my job was to ensure they were safe, and their needs are attended to.
Home instead (Washington, PA)
August 2018-October 2018
Caregiver
Responsible for the care and compassion of seniors in their own homes. This job required a great deal of patience and allowed for families to attend full time jobs or other events while their family member had ADL’s that were met.
Prominent Fluid Controls-Pittsburgh, PA (Contract through Modis)
May 2018-August 2018
IT Help Desk
Fundamental job was to assist all clients with end user issues. This was done over the phone and away from the desk. This could be anything dealing with software issues, hardware issues, VPN, AD, SAP, and much more. This job also required updating firewalls, servers, and upgrading to 2019 exchange server. This job required dealing as a liaison for level I, II, and III Support, and troubleshooting of Cisco and Avaya products as well.
Alorica, Green Tree, PA
June 2016-April 2018
Help Desk Analyst
This job covered a vast array of IT issues including but not limited to: All Windows OS issues, Microsoft Suite, Windows updates, Secure Document install, software installs, Adobe, browser troubleshooting, Mac OS troubleshooting, and much more. Agents with New York Life may call in for simple fixes to more complex issues. Go To Assist was usually used as a remote access point to view the user's machine and to diagnose, resolve, or escalate issues. It was also important to focus on major issues with Cisco and VPN. This was a Tier I, II, and III job.
Tube City, IMS (Contract through Synergy Staffing)
January 2016-June 2016
Systems Analyst
My job was to answer incoming technical related calls, and to solve issues over the phone or at a client’s desk. They were a global company, therefore; certain calls were from around the globe. This meant that some clients who had language barriers and had to communicate with them and their superiors to resolve issues. Other responsibilities included: Building PCs, wiping and restoring Windows computers, and use of Office 365, and instances of older Windows operating system.
*Gap due to staying home with daughter and attending school*
Allegheny Intermediate Unit (Temporary Position through Synergy Staffing)
June 2014-September 2014
Systems Analyst
I served as Tier I an II help desk support. I was an in office tech that helped users on site and over the phone. I was also a Tier II tech for the Wilkinsburg area schools with the AIU. I handled issues anywhere from basic password resets to more complex server issues. I was also in charge of repairing and re imaging laptops, RMA, hardware from the earliest version of windows to Wyse, printers, software such as Outlook, Lync, IE, Firefox, and more. We also used service management as our central ticketing and asset management system. Spiceworks was also momentarily used.
*Gap due to not being able to find a position*
Align Networks (Temporary Position through Kelly Services)
October 2013-February 2014
Help Desk (Entry Level)
My job as an entry level help desk representative was to resolve incoming emails in outlook and to provide resolution to other IT related issues. It was a very busy position geared toward helping user related and some developmental related issues. I was also responsible for RMA(s) of hardware, inventory of hardware, setting up Wyse (thin clients), and have proficient experience with the 2013 Outlook email system, Lync phone system, Redmine ticketing system, Spiceworks ticketing system, and much more.
*Gap due to having a child*
PNC Bank @ Pomeroy
October 2010-May 2011
Help Desk Analyst
As a help desk analyst my job as part of Information Technology, was to provide quality customer service and fix all service related issues including: technical/password issues, computer, hardware, and software issues, and to ensure that our customers are 100% satisfied with the customer service we provided.
References available upon request
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